Getting far less on LCWRA
For some reason I'm only getting £400 a month when I was getting £646 a month. Is something wrong?
on ESA support group.
Comments
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Yes, LCWRA element is missing from your statement.
If it's your first statement that happens more often than it should.
Write a note in your Journal (using the payment option) highlighting that LCWRA element is missing.
Once it's been sorted, a letter will be added to your Journal stating the amount owed due to underpayment. The money will then be paid within a few working days.
Also a new version of the statement will be added.
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Thank you, moving is so stressful. Now I have to patiently wait for a response.
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Hi @WryLucky, I hope you won't have to wait too long for a response, fingers crossed they'll update and add it soon
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Hi again, does anyone know the average wait time for a journal reply?
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How long is a piece of string is the answer.
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For us it is often a couple of weeks.
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Guess I'll just bump the message every few days until get something then. Ugh…
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How long does this normally take? It's been a week now so I'm starting to get a little nervous
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Unfortunately there is no set timescale I can give you, it takes as long as it takes.
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If it's not there by my next statement is it worth sending a complaint and contacting my MP?
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