UC migration online form or telephone ?

ketokid
ketokid Online Community Member Posts: 124 Contributor
in Universal Credit (UC)

Hi ive got to migrate over from ESA support group to UC by the mid November. Are we better doing it over the telephone or doing it on the online form please ? I heard that there can be issues if its done over the phone .

Comments

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,214 Championing

    Hi,

    If you do it online you get access to an online account to see your statements and make changes and contact UC staff.

    If you start it over the phone then you don't get online access and have to phone UC to do all of the above in future.

  • Lauren29
    Lauren29 Online Community Member Posts: 184 Empowering

    It is probably better to have an on line claim if you can manage this. If you are unsure then I would suggest that you contact the Help to Claim Service operated by Citizens Advice. You can find their details at

    Contact us about a Universal Credit application - Citizens Advice

    As well as advising you on when and how best to make a claim then can carry out a UC calculation for you. You can access the service up until you receive your first correct payment of UC so if you think that your first payment is incorrect they can provide further advice.

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