Is your comment not showing up? This may be why.

Community_Scope
Community_Scope Posts: 1,976 Scope Online Community Coordinator

To help keep our community safe and supportive, we’ve introduced a more careful keyword filter in line with the Online Safety Act 2023. This means that if a post contains certain flagged words, it won’t appear straight away, but instead it’ll be sent to our team for a quick review first. As we work 10am to 6pm, 7 days a week (barring public holidays) the comments will only be released during this time.

This doesn’t mean anyone’s in trouble! It just helps us check the context and make sure everything’s okay before the post goes live. So if the comment isn't showing up, don't keep trying to post, just sit tight and it'll be released soon. 😊

Thanks for your understanding and for helping us keep the community a safe space for everyone.

Comments

  • Passerby
    Passerby Online Community Member Posts: 890 Championing

    Could we have a list of those "flagged words", for us to avoid them, rather than wasting our time keep posting comments that fail to get posted.

    Last night I posted a comment for about 7 times and it didn't get through in its entirety, and there was absolutely nothing wrong whatsoever in it.

    Normally, people do not save their comments somewhere else before posting them. If they try to post and the comment disappears, then it's a complete waste of time.

    Are you telling us that comments do not get posted after 6PM, which is ridiculous?

  • Rachel_Scope
    Rachel_Scope Posts: 1,902 Scope Online Community Coordinator

    Hi @Passerby, I understand your frustration however we want to keep the community civil, supportive, and safe - having a keyword filter allows us to do this. It prevents spam from clogging up the community and alerts us to safeguarding issues. If we were to give out the list of words then people may find ways around it.

    We typically work 10am to 6pm so if your comment gets caught in the filter outside of these times it will be posted as soon as we can review it. I know it's a bit inconvenient but it's what's best for the community.

    I hope that clears it up a bit.

  • michael57
    michael57 Online Community Member Posts: 1,701 Championing

    comments do get posted after 6pm as we all know only the words that trigger the filter will not got caught myself back along its not a big deal

  • Girl_No1
    Girl_No1 Online Community Member Posts: 412 Trailblazing
    edited September 24

    Ah. I'm guessing the word [removed by moderator] is on the banned list? I used the expression buzz-[removed by moderator] and my comment disappeared.

    Frustrating.

    It's almost as though we are being treated as children ….

  • Rachel_Scope
    Rachel_Scope Posts: 1,902 Scope Online Community Coordinator

    Hi @Girl_No1. Unfortunately, some people have bad intentions and having the keyword filter helps to minimise the effects of that. We have to follow the guidelines set out by the Online Safety Act which aims to make the internet safer.

    I have had to edit your comment as you were trying to bypass the filter. I hope you understand.

  • Passerby
    Passerby Online Community Member Posts: 890 Championing

    Although I'm not suffering from depression or anxiety, people who are suffering from these illnesses could equally claim that you seem fitter than themselves, saying that people with depression or anxiety or both are incapable of constructing an argument like yours and or debating, which is true.

    Therefore, I don't think it's wise to dismiss people whom you're not in their shoes, by repeating what politicians parrot.

    For instance, in New Zealand, according to its medical profession, 80–90% of people who took their lives had depression. I don't think the UK is much different.

    According to the World Health Organisation, people with depression are at increased risk of suicide, as depression is a main cause of suicide mortality.

    People often confuse depression with sadness, and anxiety with stress. Depression is a medical illness that is far more than just sadness. And anxiety is distinct from stress because anxiety is a persistent, internal response with no clear trigger, while stress is a temporary reaction to an external demand that fades when the stressor is gone.

  • Passerby
    Passerby Online Community Member Posts: 890 Championing
    edited September 25

    To prove you wrong, locate my comment, copy-paste it and post it in the link and you'll see that the system refuses it, even though my comment has already been posted.

  • Zipz
    Zipz Online Community Member Posts: 3,759 Championing

    I was caught in the filter whilst playing an innocuous word game in the Games Den. The word was "attack".

  • Zipz
    Zipz Online Community Member Posts: 3,759 Championing

    I was caught in the filter whilst playing an innocuous word game in the Games Den. I've just reposted the word here. The post didn't go through.

    This change does not protect us. It disables us further. We can't post news and support one another after 6 pm. Consider some of the words the .MSM uses against disabled people. Those same words quoted here would be filtered.

    You've crippled the forum.

  • Albus_Scope
    Albus_Scope Posts: 11,241 Scope Online Community Coordinator

    That's incorrect @Zipz posts and comments are still posted on the community, you can see for yourself there's been plenty posted overnight. You just need to be careful with your words so they don't get caught by the filter. It's only filtered comments that won't get posted after 6pm.
    We have to comply with the Online Safety Act, or there'd be no community at all.

  • michael57
    michael57 Online Community Member Posts: 1,701 Championing

    Chill out it was not a problem and if people read why it's happening it would not happen rather simple explanation given by the moderators as for my conditions I seem ok because I don't harp about them

  • Chris75_
    Chris75_ Online Community Member Posts: 3,440 Championing
  • Community_Scope
    Community_Scope Posts: 1,976 Scope Online Community Coordinator

    Gentle reminder…please keep it civil and respectful all😊

  • Santosha12
    Santosha12 Online Community Member Posts: 2,617 Championing

    I personally am not annoyed, or bored, with anyone 'harping on' (as so 'eloquently' put ?) about their conditions, or anything else. Not sure what's quite so difficult in scrolling on if some are not interested in being supportive 🙄.

  • michael57
    michael57 Online Community Member Posts: 1,701 Championing
  • Chris75_
    Chris75_ Online Community Member Posts: 3,440 Championing

    I could sell you a scooter, I have 2 and a powerchair. Might take a while to drive it to Somerset at 8 mph.

  • michael57
    michael57 Online Community Member Posts: 1,701 Championing
  • michael57
    michael57 Online Community Member Posts: 1,701 Championing

    For the record I did say I not you or them if the insinuation was there it's how yourself and others perceived it

  • durhamjaide2001
    durhamjaide2001 Scope Member Posts: 15,029 Championing

    thanks for explaining this to me it makes sense now why my word said waiting for admin approval.