What to do if UC has miscalculated the amount you are to receive.

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  • dolmenman
    dolmenman Online Community Member Posts: 20 Connected

    Further Update:

    After I received a cheeky response on my Journal ("I have already told you, we have not received it yet") when I asked them (UC) to confirm they had received the information from ESA, I phoned ESA again and they were very helpful.

    The lady said it is a nightmare for them as well, as UC are passing the buck to ESA, when it is UC's fault. I told her about the response on my journal and she advised me to forget about the journal and phone UC and get it escalated to a case manager.

    So I phoned UC and the lady was most helpful (and was surprised at the cheeky response I had gotten on my Journal). She could see there was a note against my file about not receiving stuff so she has put my case with the team leader. She hopes it will be sorted in the next couple of days and confirmed that they can phone ESA directly themselves. I beginning to think the whole journal thing is just a means to frustrate clients and fob them off…hopefully it'll be sorted soon.

  • Doglover2
    Doglover2 Online Community Member Posts: 291 Empowering
    edited October 1

    My nerves are shredded over the whole thing. I'm dreading my upcoming pip form arriving, too. I dont think dread is even close to how I feel. Anxiety and panic choking me. Esp if i get the pip form closer to Christmas like last time. Omg the stress. Luck to us all. Xx

  • dolmenman
    dolmenman Online Community Member Posts: 20 Connected

    I received a letter in my journal saying I was owed £423.27, but no mention of my SDP…I've asked them to explain. This is in my payments (although I've only been paid £13 on Friday). Does this look correct?

    UC oayment.png
  • Kimi87
    Kimi87 Online Community Member Posts: 7,447 Championing
    edited October 6

    Yes that looks correct.

    SDP doesn't exist under Universal Credit (or for that matter New Style ESA).

    You are receiving Transitional Protection, which is added if your total UC award is lower than legacy benefits at the time of transfer.

    UC Standard Allowance + LCWRA pays more than ESA Support Group (£823.41 a month rather than approximately £700), so your TP payment then tops up the difference.

    Transitional Protection does reduce over time as other elements go up or new elements are added to your award.

    (You were entitled to LCWRA element at the time of transfer, so this does not itself reduce your TP).

  • dolmenman
    dolmenman Online Community Member Posts: 20 Connected

    Thanks for the reply kimi87....hopefully the balance will be paid into my account in the next few days..it's all rather confusing, I must say

  • Kimi87
    Kimi87 Online Community Member Posts: 7,447 Championing

    Yes as advised now you've had the underpayment letter, payment will follow within a few working days.

    UC is quite confusing at first, but in time you do get used to how it works.

    It's usual for posters here to require lots of support within the first month or two, you see the same names popping up, then those people dissappear, presumably having gotten used to UC and able to manage on their own.

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