Service Charge Payments whilst on UC

Chestwrpug
Chestwrpug Online Community Member Posts: 14 Listener
in Universal Credit (UC)

My Husband and I both receive Universal Credit and are in the LCWRA Group. We have been receiving Universal Credit since the end of January 2025. The Service Charge on our Leasehold Flat is £230 and I understand that after 9 months on UC we qualify for service charge payment.

I contacted DWP on my journal last week to ask them the process to apply for this but have not heard back. Should I upload my bank standing charge which shows this payment. I also thought about uploading the accounts for the residents association which shows a breakdown of the service charge. Can anyone advise me of the correct procedure so that we can receive this benefit. And help or advice would be greatly appreciated.

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 7,770 Championing

    To upload anything you would need to wait for a response, if they want something uploaded they will ask & provide a temporary upload link.

    Uploading is not a feature available permanently on the Journal.

    Which option did you submit the Journal note under?

    Payment option is best as this should go directly to case manager.

    Otherwise, with LCWRA there is no work coach so messages go to a service centre which can take a long time to reply.

  • Chestwrpug
    Chestwrpug Online Community Member Posts: 14 Listener

    Thank you Kimi

    I didn't add a function on the journal, just sent it as a message, so should I copy and add the message under payment option?

    munch appreciated

  • Chestwrpug
    Chestwrpug Online Community Member Posts: 14 Listener
    • much appreciated!
  • Kimi87
    Kimi87 Online Community Member Posts: 7,770 Championing
    edited October 27

    Writing a note on the Journal is the same as sending a message.

    I would recommend sending the message again, using the Payment option.

  • Chestwrpug
    Chestwrpug Online Community Member Posts: 14 Listener

    OK, I shall do that. Thank you for your help :)

  • Chestwrpug
    Chestwrpug Online Community Member Posts: 14 Listener

    I have just heard back from UC regarding my request for service charge contributions ( sent in October). They would like to see evidence of the payment as below. I have mailed back to say would a copy of my standing order and the associations accounts showing a breakdown of the charges be enough evidence. Can anyone confirm that I am on the right track here please?

    IMG_8514 (002).PNG
  • Chestwrpug
    Chestwrpug Online Community Member Posts: 14 Listener
  • Chestwrpug
    Chestwrpug Online Community Member Posts: 14 Listener

    Also, Should I ask for payments to be backdated?

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