Pip review confused

grancanfan
grancanfan Online Community Member Posts: 11 Connected
edited October 28 in PIP, DLA, ADP and AA

Hi

NNot sure if anyone can advice or help but my partner received a text a few days ago saying pip review decision complete will receive a letter normally within 2 weeks

I did see if you rang the pip helpline you can sometimes tell if pip will.continue of they tell you next payment amount

I did then ring the helpline and automated message said next payment date with a higher amount so I assumed he had his award increased

Then I found out through Google you can go on gov website and get a statement of entitlement letter so I asked for a downloaded one and it's the same as his original amount so why did the automated pip line say a higher amount totally confused as to which one to believe Thanks

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Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 7,460 Championing

    The automated line isn't always accurate.

  • grancanfan
    grancanfan Online Community Member Posts: 11 Connected
    https://forum.scope.org.uk/discussion/comment/1078729#Comment_1078729

    Just have to wait for his letter thanks

  • luvpink
    luvpink Online Community Member Posts: 3,170 Championing
    https://forum.scope.org.uk/discussion/comment/1078747#Comment_1078747

    Yes thats the best thing to do.

  • grancanfan
    grancanfan Online Community Member Posts: 11 Connected

    Just received his award letter and he has been awarded enhanced daily living but when I rang the helpline it still says old amount due 19th November but he's been awarded new from 21st October I'm so confused

  • Kimi87
    Kimi87 Online Community Member Posts: 7,460 Championing
    edited October 29

    As previously advised the automated line isn't always accurate, so you are better off speaking to a person at PIP.

    But as you have the award letter I'd not worry too much.

  • grancanfan
    grancanfan Online Community Member Posts: 11 Connected

    Now partner has received another award letter with a lower amount how can they do this when first award letter dated 2 days previous to this one stated I can see your needs have changed and I'm award you enhanced daily living and today award letter back to standard daily living something isn't right somewhere

  • Adrian_Scope
    Adrian_Scope Posts: 11,854 Online Community Programme Lead

    Hello @grancanfan. That sounds very confusing and frustrating. Do both letters have the same award period dates on them?

  • grancanfan
    grancanfan Online Community Member Posts: 11 Connected
    https://forum.scope.org.uk/discussion/comment/1079888#Comment_1079888

    NNo 1st letter says awarded from 21st October and 2nd letter says awarded from 23rd October how can they send 2 different award letters out dated within 3 days of each other 1st one made more sense as his needs have changed but 2nd one is what he's currently on but I've heard if you telephone them.they can get a decision maker to look at claim again and it's risky

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