5 hours and counting

lossyinc1 Online Community Member Posts: 2 Listener

November 2025 edited November 2025 in Employment & Support Allowance (ESA)

DWP are joke sat on this phone all day for my girlfriend who hasn't been paid and universal credit can't talk to her so how can she get her money down only have one member of staff for whole country

Tagged:

• DWP
• ESA

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Comments

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  Rachel_Scope Posts: 2,996 Scope Online Community Coordinator

  November 2025

  Hi @lossyinc1 and welcome to the community. I can't believe how long you've been waiting! Was she supposed to be paid today?

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  Chris75_ Online Community Member Posts: 4,738 Championing

  November 2025 edited November 2025

  Have you not got a journal? I asked for a letter to prove my UC award ( to send to warm home discount) on Monday, they answered the next day saying they had posted it out. I have always had a prompt reply, quite frankly.

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  lossyinc1 Online Community Member Posts: 2 Listener

  November 2025

  https://forum.scope.org.uk/discussion/comment/1081078#Comment_1081078

  Yes was supposed to get last ESA payment on 5th but can't get through to them at all

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