Vets

Catherine21
Catherine21 Online Community Member Posts: 9,796 Championing

I lost my fifi September the 8th I try make this brief on the day I took fifi to the vets I couldn't bring myself to have her put to sleep so they said we will monitor her here in the vets come back in a couple of hours anyway roll on to today I recieved email for 690 pounds for fifi being thier two hours so thier saying for two hours 445 an hour !!!! I phoned them as I was so confused as 10 days before 8th September they had 700 odd for fifi teeth which I regret wholeheartedly and said WTH anyway what a money making racket

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Comments

  • yves
    yves Scope Member Posts: 99 Empowering

    Im sorry for your loss and i suspect this behaviour by the vets is not making your grief any easier.

    I would complain about the lack of transparency regarding prices.

    Watchdog have investigated vet practices due to exorbitant pricing

    The CMA followed this and have also been investigatied them and produced a document into vets practices and the lack of transparency to clients.

  • michael57
    michael57 Online Community Member Posts: 2,675 Championing

    They would have charged triple if you had pet insurance small animals earn more money for them than farms nowadays there in the business to make money regardless of people's feelings

  • JennieWren
    JennieWren Online Community Member Posts: 90 Empowering

    Sorry for your loss. My nieces dog was hit by a car 2 years ago. Apart from a brief history the first thing they took was my credit card number. I asked at every encounter how much each thing would cost, including observations. Fortunately my niece had good insurance cover, but it was a kerfuffle and had to pay upfront then claim back. Vets are a business. I think they take advantage of how much we love our pets, however I understand that medical expertise, equipment, etc is expensive. Asking for a breakdown of the bill is a good idea.

  • CostaQueen24
    CostaQueen24 Online Community Member Posts: 3 Listener

    Catherine21 Sorry for your loss, it’s even made worse when you received a big vet bill. Back in the spring I took my 20 year old cat Kiara to our vets. She wouldn’t allow the 2 nurses to take a blood sample. So they asked if I’d leave her a couple of hours they’d take her upstairs to the cat hospital. After giving her medication to calm her down they managed to get her bloods. I was only charged for the medication and blood tests. Her 2 hour hospital stay was free. I agree someone here said ask for a breakdown of the bill. Also point out you should have been made aware about any fees a curing for leaving fifi with them. Sending love ❤️ and hugs 🤗 Xx

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing
  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Your right there all 4 pound of her and they just sedated her and put her in a cage so upsetting

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Thankyou no thats not on top of fifi cremation I paid for that separate and then ten days before fifis passing i had her teeth done thinking would give me extra time with fifi god do I regret that they have had a grand already the way I feel at the moment is not to pay im so upset angry as well I hope your well x

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Honestly at moment in time I dont want to look at anything im quiet upset as 10 days before fifi passing they suggested I have fifi teeth done stating will give her extra years and that they would do all tests before hand so she had loads of teeth removed and ten days later she was gone

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing
  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Yawn

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Yes honestly heartbreaking sorry meant 690 for two hours in vets and she was sedated ive always had great respect for them and trusted them with all my heart not now im not paying no way

  • yves
    yves Scope Member Posts: 99 Empowering

    They should have advised you there was a cost to keeping fifi in the practice. To not tell you, then just send a bill by email is shocking.

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Oh thankyou so kind yes I think i will do this thankyou x

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    OOh Thankyou normally I wouldn't but on this i will thankyou so much so kind

  • JennieWren
    JennieWren Online Community Member Posts: 90 Empowering

    My nieces dog was fine. No broken bones or surgery just kept her in for about 35 hours and monitored her, but it cost £600+ before we left for the night. I have no idea what the final bill was. I just used my credit card initially to get the ball rolling.

  • Dendoo
    Dendoo Online Community Member Posts: 266 Empowering

    so so sorry for your loss x. I use an independent vet , no chain . No repeat consultation fees if we have to go back , very fair prices . Be sad day if he were ever to go. Proper old fashioned set up too feels ‘ familiar /friendly.’ I’d ask

    For a breakdown of what you have been charged for you have every right to know. I lost my boy

    In June I know how you’re feeling .

    X

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    Oh sorry for your loss yes so heartbreaking such a massive void oh I never knew about independent vets i will look that up i registered my other dog pixie at a different vets i will never go back to that vets again x

  • Santosha12
    Santosha12 Online Community Member Posts: 4,122 Championing

    I'm sorry you're having to deal with this @Catherine21. I echo exactly what @MW123 has said.

    When Natalie-Tiffany was in overnight last Sunday I'd signed a consent form and written on it was the anticipated cost (£250 to £1,000) depending if she had a scan and bloods. Might be subject to an insurance claim/may not be covered. The bill was £290.00 for 27 hours in-patient care, including pain relief and anti emetics, which I feel is very reasonable.

    My vets are brilliant, I trust them, but I would still expect a detailed breakdown for a more costly bill like you've received and your vets should expect to provide it: you can only then determine if the charges are commensurate with the services provided to Fifi.

    I once asked for a detailed breakdown for my Matilda (who passed away suddenly in the practice), not because of the cost but to see what had been done/procedures etc. It can be upsetting, once you've lost your pet, to scrutinise that but it does make sense to get a full breakdown off them so you can see and work out what feels fair and any further action you might need to take.

    Very warmest wishes to you x

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing

    290 is very reasonable yh 690 for two hours im so upset as I feel the relationship i had with them over the years has gone i trusted them implicitly had finished teeth done 10 days later she was gone i personally think it was to much for her at her age but on thier recommendations i did I spoke briefly to them the other day and stated i wasn't informed of the price she replied yes becasue you was distraught at the time well yes ofcourse I was to be honest im not rushing to pay them I will contest it mw123 sent a organisations that help contest this hows Natalie-Tiffany now how are you xx sorry fifi not finished i need to check as I write god do I miss fifi its so so so hard without her