Lost access to phone number

summersunflower
summersunflower Community Member Posts: 87 Connected
in Universal Credit (UC)

hi

I was using an old phone as login to UC but didn’t realise when you didn’t top up for a certain amount of time you lost the phone number.

I now can’t access that number to log into my UC account

I still have access via my husbands as it’s a joint claim

Is there a way I can update my number via my journal through there?

or can I ask to change to email authentication?
I really would rather not have to go in just for a number change

many thanks

Comments

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,108 Championing

    Hi,

    This happened to me last year and I managed to get the phone number reopened again. It might be worth asking your phone provider if they can do that. (I used webchat online to contact mine).

    I don't think you'll be able to change your number through your husbands side of the joint account but there's no harm in checking whether you can access contact details for both of you on there.

  • summersunflower
    summersunflower Community Member Posts: 87 Connected

    I have emailed to see but I’m not hopeful as the lady on the phone said no to reinstating it. So frustrating.


    I wonder if I could ask on my the journal (via husbands account) if I can change my setting preferences to email code instead of text code as I don’t have access to my number at the moment?

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,108 Championing
    https://forum.scope.org.uk/discussion/comment/1094327#Comment_1094327

    Email code wasn't an option when I set mine up as far as I remember. I would prefer that myself so will look into it.

    I don't think a journal message from your husbands account will be accepted but again there's nothing to lose by trying it.

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