Council says I receive far more UC than I do – ESA confusion, care charges

PalsyP
PalsyP Online Community Member Posts: 52 Contributor

I’m really confused and hoping someone can help me understand what’s going on, because the figures just don’t make sense.

My council insists that I receive around £244 per week in Universal Credit. In reality, my actual UC payment is £451 per month. I have sent them my Universal Credit breakdown statements to prove this, but they are still insisting that I receive almost double what I actually get.

I contacted Universal Credit about this, and they replied saying that the council might be including my ESA in their calculations. This is confusing in itself, because for years my council reports have never shown ESA separately, and it’s never been listed as part of my income on previous assessments.

This leads me to my main question:
When you receive both Universal Credit and ESA, are they separate benefits?
Because from my understanding, my UC calculation already takes ESA into account, so it shouldn’t be added on again as extra income.

What makes this even more frustrating is that before moving to Universal Credit, I was receiving double ESA and only had to pay £9.60 per week for care.
Now I’m receiving less overall income, yet I’m being told I need to pay more for care, £93 a week, based on income figures that don’t reflect reality.

So right now it feels like:

  • I’m getting less money than before
  • The council thinks I’m getting far more than I actually am
  • ESA may be being counted in my UC subconsciously
  • And I’m being charged more as a result

Has anyone else experienced this when moving on to Universal Credit, but still staying on a lower ESA?

How do I get the council to correctly assess my actual income, rather than using figures that don’t match my UC statements?

Any advice on how to challenge this or who to escalate it to would be really appreciated.

Thanks for reading.

Comments

  • Kimi87
    Kimi87 Online Community Member Posts: 8,418 Championing
    edited February 10

    New Style ESA is a contribution based benefit, totally separate from Universal Credit which is an income related benefit.

    You receive both benefits into your bank account, so it's correct that the council will include both in your assessment.

    Just because it's deducted from your UC award doesn't mean they disregard the NS ESA.

    Some local areas do treat UC differently to legacy benefits and some people have seen an increase in the amount of things like CT & care that they have to pay for.

    Scope has some information pages:

    https://www.scope.org.uk/advice-and-support/paying-for-social-care

    https://www.scope.org.uk/advice-and-support/challenging-complaining-social-care-needs-assessment#How-to-make-a-complaint-about-your-social-care-click

    You could also speak to a local welfare rights organisation https://advicefinder.turn2us.org.uk/

  • PalsyP
    PalsyP Online Community Member Posts: 52 Contributor

    However, the council report does not state any ESA, only UC, which I'm confused about.

    Surely, ESA would be included separately if they deemed it as contribution-based?

  • Kimi87
    Kimi87 Online Community Member Posts: 8,418 Championing

    ESA is all Contributions Based now (known as New Style ESA), Income Related ESA has ended.

    I appreciate you are confused which is why I've signposted to some further help.

  • PalsyP
    PalsyP Online Community Member Posts: 52 Contributor

    The thing is.. I got double ESA before moving to UC and had to pay just £9.20 a week for care.. Now I get less ESA by moving to UC, and I need to pay over 900% more?

    I got more by just being on ESA! Because UC doesn't make up for what I lost.

    How does that make sense?

    Receive less, pay more…. Great 👍🏻👍🏻👍🏻

  • Kimi87
    Kimi87 Online Community Member Posts: 8,418 Championing

    Roughly speaking, disability premiums on IR ESA were usually protected & disregarded on financial assessments.

    No disability premiums now exist on either UC or New Style ESA.

    If a claimant gets UC Transitional Protection due to previous disability premiums, this is sometimes seen as excess income as it's payment over and above the standard UC rates.

    I would definitely recommend seeking independent advice from a local welfare rights organisation, so your financial assessment can be checked.

    I would never recommend getting benefits advice from the DWP.