PIP MR phone call - is this normal?

Hi, I hope this is allowed. I’m currently waiting on the decision of my MR after originally applying for Ulcerative colitis, PCOS, Mental Health, Osteopenia, and back and leg pain.

I received a call out of the blue last Tuesday and she said she was a decision maker and needed to speak to me about my PIP claim. She asked me to confirm the name of the bank I bank with and then asked if anything new had changed and I said I had been put on Omeprazole for my hiatus hernia which I found out and notified them as soon as I knew and I’m now experiencing numbness in my hands.

She finally asked if I had anymore time off work and if any adjustments had been made for me. I replied I was told anymore time off from work and it could result in disciplinary action and we all worked from home.

I did ring on Thursday last week and they said a decision had been made on Tuesday and to expect a letter to confirm the decision but they were unable to tell me if I was awarded or not. They did ask me to confirm the last four digits of my bank account number.

I’m just wondering if these calls are normal during a MR as I applied a few years ago and never received one and If it sounds positive.

I rang the automated line yesterday and it then asked me if I was receiving any other benefits which has just completely thrown me now!