How long does it take for DWP to answer journal entries?

OliverLoving
OliverLoving Online Community Member Posts: 24 Connected
in Universal Credit (UC)

Hi, I made an entry on Friday morning with regards to an appoint request they'd sent me and I haven't had a response as yet. I'm still waiting for requested information to come via the post from my bank. Plus, I'd like my wife to come with me and she is not available for the appointment.

I'm just concerned I'll get sanctioned if they don't respond to my journal entry and are still expecting me to show up.

I've just made another journal entry.

I'm wondering if I should phone them. Something I'd prefer to avoid due to anxiety.

Also, how much notice do they have to give for appointments? I've only been given four days notice and two of those days were the weekend. When I had the phone review, I got weeks of notice and even got a courtesy call to tell me what to expect during the call.

I remember getting faster responses in the past.


Many thanks.

Comments

  • Mary_Scope
    Mary_Scope Posts: 4,016 Scope Online Community Children and Family Specialists

    Hi @OliverLoving

    Usually it's a few days but it may be a bit longer depending on workload or complexity etc. They can be quite quick to give appointments but again this is something that can vary too.

    Hopefully you'll get a reply soon

  • MissMarple
    MissMarple Online Community Member Posts: 336 Empowering

    I rarely receive an answer within a week. Even then, it's often not answering my question, just something scripted and irrelevant.

  • OliverLoving
    OliverLoving Online Community Member Posts: 24 Connected

    Thanks for that. I got a response today. But, alas, it didn't answers all of my questions. I've had to post it again.

    Oh well.

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