A new inability to send a PM

chiarieds
chiarieds Online Community Member Posts: 17,437 Championing
in Coffee lounge

Hi @Community_Scope - I wished to send one of our members a PM, but there was an inability to do so. I was met with only options to look at my 'Next' or 'Previous' PMs.

I'd appreciate you looking into this, thank you.

Comments

  • Community_Scope
    Community_Scope Posts: 2,168 Scope Online Community Coordinator

    Good morning @chiarieds.

    Thank you for raising this. There are some issues with private messages at the moment that are being looking into. Hopefully we'll be able to update soon.

  • Bluebell21
    Bluebell21 Online Community Member Posts: 1,529 Pioneering
    edited March 8

    While I can send PM's on messages I have already sent I am unable to send a brand new PM to a new person.

    Is there a time frame as to when this issue might be resolved? @Community_Scope

  • Adrian_Scope
    Adrian_Scope Posts: 14,387 Online Community Programme Lead

    Hello @Bluebell21, unfortunately, we don’t have a timeframe or update on this at the moment.

    As soon as we do, we will be sure to let you know.

  • chiarieds
    chiarieds Online Community Member Posts: 17,437 Championing

    Hi @Community_Scope - whilst looking through the 'How to use the community' guide, I read this under PMs:

    ''Please note members are no longer able to create new private message conversations''

    Is this because of a temporary issue, or is this now in fact the case?

  • Adrian_Scope
    Adrian_Scope Posts: 14,387 Online Community Programme Lead

    Hi @chiarieds, it is intended to be temporary, but there is an on-going issue with PMs that we do not currently have a solution for. So the guidelines were updated to reflect the current status.

  • chiarieds
    chiarieds Online Community Member Posts: 17,437 Championing

    Thank you for your reply @Adrian_Scope

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