My PIP paper hearing was adjourned - they request a video hearing!?

BlueTurtle
BlueTurtle Online Community Member Posts: 10 Connected

Hello.

In February I submitted a PIP appeal. I requested a paper hearing as I wouldn't be comfortable with an oral hearing. To make up for this, I submitted a very extensive paper submission (30 pages), with a supplementary evidence bundle of 45 pages, on top of however many pages I initially submitted. The submission is well-organised with an index, page numbers, paragraph numbers, etc. and broken down into each activity with my arguments and evidence.

Today I received a letter saying that my paper hearing took place a week ago, but was adjourned. The included adjournment notice says a video hearing will take place at the next available time slot, so they can clarify further details.

This has me very alarmed. Why do they need a video hearing? I felt that my paper submission was extremely thorough and covered everything. Worse, why a video of all things and not just a phonecall? A video hearing will be even worse for me. I don't even have a webcam for my computer. I've never done a video call on my phone in my entire life and don't know how that works.

Is it possible for me to request a phonecall instead of a full video hearing?

Can anyone please give me advice regarding this? Thank you.

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Comments

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,848 Championing

    Hi,

    30 pages might have been too thorough, making it look like you're over-compensating or exaggerating. Or they may think you got AI to write it.

    I do understand your position because I couldn't manage a verbal tribunal either. However you have to see it from their point of view, someone who is lying or scamming would also do everything possible to avoid a video call, including a very thorough written submission. If they just let everyone get away without direct contact, it would be a scammers paradise.

    You can request a phone call instead of a video call, but they do not have to accept your request. If you have a modern smartphone then it will have a selfie camera on the front. You just answer a video call the same way as a phone call. The only difference is you can see them on the screen and they can see you through the camera. If you have a laptop then you might find that has a webcam built in that you hadn't noticed before, they are tiny nowadays.

  • BlueTurtle
    BlueTurtle Online Community Member Posts: 10 Connected

    Thanks… I suppose I'll try to request a phone call. Even that would be horrible, but not as bad as a video call. How do I request that exactly? Can I just send an email to them to ask? Or do I need to post a letter along with the cover sheet that they gave me? I did log into the online system but there doesn't seem to be anything on there to request a phone call instead of video call.

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,848 Championing

    The quickest way to request a phone call would be to make a phone call to them. If they have direct email then you can try that instead, but not all areas allow email.

    If possible, state that you are requesting a reasonable adjustment under the Equality Act 2010, as that puts a bit more weight behind your request.

  • SheffieldMan1976
    SheffieldMan1976 Posts: 931 Connected

    Unfortunately, they'll do almost anything to avoid paying money out.

  • BlueTurtle
    BlueTurtle Online Community Member Posts: 10 Connected

    I was under the impression that the appeal people are a lot nicer and more fair than the DWP. Is that not true? Do they try to avoid paying out as well?

    To be clear, I was awarded PIP in the first instance by the DWP. But they only gave me Standard Daily Living, and I believe for my conditions that it should be Enhanced Daily Living and Standard Mobility. That's what the appeal is for. I think the Enhanced Daily Living should be very easily justifiable based on my evidence, as I should score way over what is needed, so even if they disagreed on certain points I should still qualify… I'm guessing they want more information about the Mobility part which may be more on the fence…

  • luvpink
    luvpink Online Community Member Posts: 4,132 Championing
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,848 Championing

    The tribunal judge should be impartial, but some are biased. The Doctor/disability specialist should also be impartial, but again some will be biased. The DWP rep should be against you. Generally tribunals are fairer than initial assessments and Mandatory Reconsiderations.

    It's worth noting that members share personal experience and opinion on here. Their experiences are not necessarily the same as the majority of others experiences.

  • Santosha12
    Santosha12 Online Community Member Posts: 3,985 Championing

    I agree @Sheffieldman1976. I wondee if the number that are successful/overturned at Tribunal is evidence enough - in the region of 65/70%.