Service stations?
Long journeys can be exhausting, and one good stop can genuinely change the experience.
We'd love to hear your feedback on:
- How does a well‑designed, inclusive service station change your experience of travelling or taking a break?
- And what makes the biggest difference to you as a disabled traveller?
If you don't use service stations, we'd love to understand why, and what would need to change for you to feel able to.
Big or small answers welcome, from parking and toilets to lighting, noise, seating, staff, or anything else!
Comments
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One of the better ones I've used is Watford Gap, because it features a fairly cheap coffee shop, and the toilets are nice and clean with decent disabled facilities.
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Thanks @SheffieldMan1976, what disabled facilities are most important to you?
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Clean/accessible toilets with a RADAR key available from the shop if the user doesn't already have one.
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Clean disabled toilets. The number of times I've used a disabled toilet in a service station and it's been dirty is shocking.
Also more of them would be really helpful.
I think more seating would also be good especially in the bigger service stations that tend to have a lot of places to eat in there. People can sit down and wait rather than stand while their friend/family orders and collects the food. This would help me anyway😅1 -
My ex was a wheelchair user and you often wouldn't find out whether a place was accessible until you got there. The last service station I remember going to with her, the main entrance was up a flight of stairs from the parking lot or you had to go down through the parking lot, which was quite steep, past the oncoming traffic, all the way around to get in without steps. Much longer distance and facing off against impatient traffic that's just come off a motorway.
There's also rarely any seats except in the actual restuarants and it's not clear if you can sit there if you're not eating.
In fact I think most 'general' seats are outside and usually occupied by smokers.
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I recently drove to Wales and back it was a bit of a nightmare (not least because the car broke down on way back, about 100 miles from home, with 3 kids and a dog in the car!). Fortunately, we were in a service station at the time and it made a huge difference, it was well lit and well-staffed which made it feel safer despite the late hour we were stuck there until.
Something that really helped on the trip was being able to know what restaurants/foods would be available in advance, the logos on service station signs helped us know which to skip and which to stop at 😉 This was doubly important for us as some of the people I travelled with are neurodivergent and have sensory or food related-issues.
One thing that did stand out to me was the quality difference between service stations, even those owned by the same company!
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I never understood why public toilets get in such a mess. Even if they get cleaned 2 or 3 times a day it still only takes one user to make a mess just after they're cleaned to ruin it for the following people. I don't think that's the fault of the station, it's a societal issue and a lack of respect. I'm sure they don't treat toilets the same at home.
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Clean toilets are number one but food is a big factor for me with my various dietary requirements. It can make a big difference to know there's something I can eat on the journey so I don't have to pack tons of things in advance.
And plenty of seating too. It's always nice to have somewhere soft to sit rather than just tables and hard chairs. I can understand the logistics behind why this doesn't happen very often with cleanliness and things. But for this reason I'll often drive through instead of stopping as I know it'll just drag out the journey longer if I stop. Traveling in a car can be painful for me so it's a nice relief if there's some soft spaces to rest in for a while.
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Hello all. I tend not to use service stations if I can help it. We travel from Cambridgeshire to Lincoln 3 times a year and each time we make sure we take food and drinks with us for the journey and we have 2 stops on the way. We don't take our own food and drink because we don't want to spend the extra in a service station but because I do not like busy places and feel much more comfortable sitting in the car with my wife knowing I'm not going to have a panic attack or get overwhelmed. We stop at 2 places on the way that we know are quite areas and it's ok to park for 20-30 minutes. We tend to stick to these as it helps me with my PTSD and routine and quite spaces help. Depending on the time we travel home and how busy the roads are we have stopped at some services knowing it's quite and have been ok. Mainly to use the toilets. But generally I like to have those 2 stops there and the same on the way home. I'd like to think I could sit in an area outside a service station but it would depend on how busy it was. I've noticed more shops are doing quite times for shopping where there is no loud music, nobody stacks shelves and staff are working quietly which is great for me personally. So maybe if some services had a quiet area where people who get overwhelmed or suffer from PTSD or similar then they have a safe space.
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like many people, I don’t use a wheelchair – yet. This is mostly because I’m single, I don’t drive, I don’t have anyone to help me with it. So when I get to a service station, I’m always thoroughly **** off when I see that the disabled toilet is about as far away from the main entrance as it’s possible to be. I simply can’t walk that far. So my friend go in and see if he can find one that we can borrow. If there is, he then has to wheel me to the toilet which is embarrassing. If there isn’t one, I cannot use the toilet, which means that I cannot buy a drink or anything to eat. It also means I will be in pain for the rest of the journey. It should be compulsory to have the disabled toilet right by the main entrance. I’m so sick of the assumption that disabled = wheelchairs. Many many people struggle to walk for decades before they eventually get a wheelchair permanently.
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more stoma friendly. I find we get left out
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It might not be one person but a chain reaction started by one person. I've used a public loo before which wasn't filthy but had definitely not been left respectfully. Because of my OCD (or perhaps not – I assume even people without OCD prefer a loo without excrement on it) I struggled to use it but was desperate so kind of improvised. In the struggle I ended up making more of a mess, and I admit to not clearing up. If I make a mess in a clean loo I always clean it, but struggled with the idea that the mess wasn't all "mine" (not in a petulant way but a contamination way where my own mess is more manageable than others').
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I refuse to use the Services. Profiteering on fuel and food IMO. Taking advantage of the consumer for the convenience.
I'd rather get off on an earlier or later junction and go to a supermarket/ restaraunt. More often than not it's a couple of miles detour, plus you get to visit places you may not ordinarily go
That said whenever we go to Cardiff we always stay in the Travelodge on the M4 services … The Services are always spotless inside and out
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