Esa

Hi Lisa_w: I'm sorry you're having such a difficult time with this. You are definitely not alone in having to cope with DWP delays. It's good that you have had some action from your MP, and that the DWP has at least replied. The DWP has a broad spectrum of responsibilities to people who are ill, vulnerable or who have complex needs. Have they given you any idea of what they consider constitute 'exceptional circumstances'? Is it possible that you could be considered as having 'exceptional circumstances'? If their poor administration is leaving you at risk of harm, a deterioration in your health, homelessness, hospitalisation or any other damaging outcome, and you can get some kind of third party evidence to back this up, then I think it might be worth going back to your MP for further assistance under these exceptional circumstances conditions, arguing that the DWP are failing in their responsibilities to safeguard you. You may also be able to get some support from a local advice agency who could put some pressure on...call the Scope helpline on 0808 800 3333 for more information about agencies which are in your area. Good luck, and I hope you get a speedy decision.

Jayne