Carers’ Allowance Error - any advice please?

toffeeapples
toffeeapples Community Member Posts: 19 Listener
edited July 11 in Benefits and income

Hi,

I’ve always been paid four weekly by DWP for my carers’ allowance as I’m my mum’s carer. My payments have recently been increased to £345. However, I received a payment yesterday (Thursday) for £172.90. I’ve spoken to Carers’ Allowance team and asked what on Earth is going on. They said, the £172.90 is back dated and they cannot see any further payments for this month. They’ve passed this matter to the ‘back office’ who will be in touch in due course.

I’ve just moved into my first flat which is rented and the amount of Carers’ I’ve received is the only amount I’m going to get this month. I’m very worried and concerned as I can’t afford my essentials such as food etc.

I’ve applied for some financial assistance regarding food etc from my council but this could take weeks before I get a reply about my application.

Does anyone know how I can make a formal complaint to DWP about this? Or what else I could do, please?

Many thanks

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Comments

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,222 Championing

    Hi,

    Is it possible that your Mum has lost her qualifying benefit within the last few weeks?

    If you have a low income and less than £16,000 in savings then you can apply for Universal Credit. But that will take a few weeks before payment.

  • toffeeapples
    toffeeapples Community Member Posts: 19 Listener

    hi,

    Thanks for your reply! No, my mum’s PIP has been extended so I really don’t know what’s going on.

    I’m already on UC. I’ve just moved into my first place so I’m stressed as it is. However, out of £672, over £400 is my rent cost so I don’t know if the other amount left over is for me to spend on food and bills etc.

    I am really worried about my Carers’ Allowance as this month as I’ve said above is wrong and I’m worried about essential stuff and bills this month.

  • Rachel_Scope
    Rachel_Scope Posts: 4,109 Online Community Team

    Hi @toffeeapples. Did you put in a change of circumstances to let them know you were moving? I'm wondering if that has something to do with it.

    If you're struggling for food, you can go to a food bank. Some require a voucher and you'll need to apply, but others will help you straightaway. https://www.trussell.org.uk/emergency-food/find-a-foodbank

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