PIP couldn't identify me

Renegade
Renegade Community Member Posts: 7 Listener
edited September 1 in PIP, DLA, ADP & AA

Hello,

I rang PIP on Friday, but even though I gave them my national insurance number and address they could not identify me.

I have lived at my address for 36 years, so it shouldn't be a problem. They sent me a text this morning saying I have to contact them before 5pm to confirm my identity, but due to it being a bank holiday I can't get through.

The strange thing is when I spoke to the guy on Friday he took me through the initial claim, but said that we are unable to identify me.

I can't ring them now until Wednesday due to me being at work all day tomorrow.

What can I do to solve this, as they didn't ask me for my driving licence number. I would have happily gave them that.

It says in the text I only have 3 weeks to solve this or my claim will be terminated.

What can I do?

Comments

  • Renegade
    Renegade Community Member Posts: 7 Listener
    https://forum.scope.org.uk/discussion/comment/1147418#Comment_1147418

    I can't understand it to be honest. I have a valid driving licence with my photo on it, but they didn't ask for that.

    So I'm not sure what to do next. But weirdly they sent me a text this morning saying I need to call them before 5pm but their shut 🤔

  • Rosie_Scope
    Rosie_Scope Posts: 9,376 Online Community Team

    Sorry to hear you've had trouble with this @Renegade. I would just try to ring them as soon as you can tomorrow and explain what's been happening. They should be understanding that you weren't able to call them on a bank holiday or while you were working. Hopefully they'll be able to get things sorted for you ☺️

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