Scope website/page issues.

CarNineSix
CarNineSix Community Member Posts: 127 Empowering
in Coffee lounge

Hello admins,

1 - I am not getting the little red numbers top right hand side over the Bell icon alerting me to responses to posts I have posted in. I have not changed anything my end.

2 - The four icons on the top right hand side are not visible on all pages. Again I have changed no settings.

Image is the three buttons/icons I see using laptop. Not sure why scale is off or the large white background.

TopRightIcons.png

Comments

  • OverlyAnxious
    OverlyAnxious Community Member Posts: 6,488 Championing

    Yes, I'm getting this too.

    The notifications do appear eventually, but they seem to be delayed by several hours.

    Also they only appear on the Recent Discussions page for me. The white icons disappear completely on any thread page, leaving only the 'search' icon (magnifying glass).

  • Anhedonia2
    Anhedonia2 Community Member Posts: 454 Empowering

    All those bits are gone for me too when I'm on a post, they're there sometimes but I haven't worked out when reliably

  • Rosie_Scope
    Rosie_Scope Posts: 9,797 Online Community Team

    Thanks for this everyone. Our platform seem to be making some changes at the moment, I don't think it's anything we've been doing our side.

    I'll pass on your feedback to the team to see if there's anything we can do.

    Sorry for any frustration caused! I know it's not easy when things keep changing and moving about. Let us know if you spot anything else.

  • CarNineSix
    CarNineSix Community Member Posts: 127 Empowering

    Hello @Rosie_Scope

    I get the feeling someone has changed something, I got a load of emails about posts.

    I have gone to my profile and turned them off hopefully.

    Second issue, depending on where I am in the site when I click on the latest posts icon I get a smaller text version. I'll try to grab a screen shot to demonstrate.

  • Rosie_Scope
    Rosie_Scope Posts: 9,797 Online Community Team

    Hope that fixes the issue @CarNineSix! We've still got some issues popping up since our outages earlier in the month, so please do share a screenshot if you can and I'll pass it on ☺️

  • Globster
    Globster CP Network, Scope Member Posts: 3,133 Championing

    @Rosie_Scope Mine seems working okay

  • CarNineSix
    CarNineSix Community Member Posts: 127 Empowering

    Two screenshots for you @Rosie_Scope, look at the drop down list of new posts, text size and number visible. Nothing changed on my end.

    ScopeHomePage.png
    ScopeMailPage.png
  • Rosie_Scope
    Rosie_Scope Posts: 9,797 Online Community Team

    That's good to know, @Globster! Glad it's working for you!

  • Rosie_Scope
    Rosie_Scope Posts: 9,797 Online Community Team

    Thanks for sharing those @CarNineSix, we'll have a look into it ☺️

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