Offered a chat about how UC can help me

System
System Posts: 315 Online Community Programme Lead
edited September 25 in Universal Credit (UC)

This discussion was created from comments split from: LCWRA Reviews.

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  • Mikeornot
    Mikeornot Community Member Posts: 18 Contributor

    I think this is the correct thread. Apologies if it isn't.

    I was transferred over to UC from ESA a year or so ago. I have a condition that won't improve, and have been in the Support group for over a decade. As I was in the Support group, i was told nothing would change. I still didn't have to look for employment.

    I recently had an email saying there was a message in my journal. It was from an adviser offering a chat about if they could help me. They said it was voluntary, and would not cause them to re-assess my capability for work. It asked me to reply if i want to know more. I didn't want to reply, so I never replied, and now i've had another message repeating the same.

    It finished the same as the last message, saying to reply if i want to know more.

    Do i just ignore it as i don't want to reply?

  • Kimi87
    Kimi87 Community Member Posts: 9,157 Championing

    Yes you can safely ignore it. They usually send it no more than twice. I ignored both of mine.

  • Mikeornot
    Mikeornot Community Member Posts: 18 Contributor

    Thank you for the quick reply @Kimi87 😊

  • user12345s
    user12345s Community Member Posts: 1 Listener

    Thank you. I got one today on my birthday. I feel i am being pestered. I am focus on getting my health back on track i doubt they are medically train to provide me with the assistanc i need. Im going to ignore it

  • Rachel_Scope
    Rachel_Scope Posts: 5,417 Online Community Team

    Happy birthday @user12345s! Sorry that you got that message today. At least you can ignore it. Are you doing anything special today?

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