Bizarre

whistles
whistles Online Community Member Posts: 2,074 Championing
edited March 2018 in Employment & Support Allowance (ESA)
I receive my ESA letter. 
I ring using the number on the form and it's changed.
The pip number had also changed when I called them as well. 

Isn't someone meant to update this stuff. 

Comments

  • janice_in_wonderland
    janice_in_wonderland Online Community Member Posts: 265 Empowering
    I know someone who attended an ESA appt with their autistic son to discover they'd changed buildings! 


  • wilko
    wilko Online Community Member Posts: 2,438 Championing
    @whistles, if you ring the old number you will be informed what the free number is to call. 
     The new Free Phone number for ESA 
    08001690310
  • whistles
    whistles Online Community Member Posts: 2,074 Championing
    Thanks.
    It took three hours to write it down properly, then I forgot what I was ringing up for.
    Will do Monday now.
  • BenefitsTrainingCo
    BenefitsTrainingCo Online Community Member Posts: 2,621 Trailblazing
    Hi whistles,

    All the DWP numbers have changed recently from 0345 to 0800 so claimants don't have to pay to call them anymore. This means that more people are calling them and waiting times to get through are high especially after 3pm.
    As an adviser I have quite occasionally been on hold for 30+ minutes and when I've got through I've forgot which client I was calling about!

    Lee
  • whistles
    whistles Online Community Member Posts: 2,074 Championing
    Glad it's not just me that forgets then. 
    Good idea if free now. That's a positive.
  • [Deleted User]
    [Deleted User] Posts: 1,730 Contributor
    The user and all related content has been deleted.

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