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Local compliance telephone interview

CarolecatwomanCarolecatwoman Member Posts: 8 Connected
I got a letter this morning informing me of this telephone interview.
I'm really worried about it because I have problems with my speech and thought processes because of an acquired brain injury following Encephalitis.
What if I don't understand a question of can't find my words.
Why am I having this interview? My circumstances haven't changed. I just don't know what to do next.


  • atlas46atlas46 Member Posts: 827 Pioneering
    Hi Carol

    There is nothing to be worried, it is a simple check on your benefits.

    Have you got someone who could be with you at the time of the call?

    If so, just put your phone on loud speaker so you both hear what is being asked.

    If you have no one, then give DWP a call to explain your difficulties, as they will have to make "reasonable adjustments" to over come your disabilities.

    Hope this helps.

    Please come back if you need more assistance.

    Take care.

  • CarolecatwomanCarolecatwoman Member Posts: 8 Connected
    Thanks for your reply @atlas46,
    I have no-one who can be with me so I will call them to try and explain.
    I'm still worried sick as my anxiety had been triggered by the brown envelope.
  • steve51steve51 Member Posts: 7,175 Disability Gamechanger
    Hi @Carolcatwoman.

    Good Afternoon & Welcome to our Online Community.

    Yes I can sympathise with you as I have also got a “Brain Injury”

    Do you have a local “CAB”

    We have also got a helpline: 
    0808 800 3333 who will be off help.

    If you need any further help/support please please let me know!!!!!!!
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