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Mandatory reconsideration

Hi I just received my mandatory reconsideration on a decision. But I have not sent off my letter on why I think the decision is wrong or whats more ask for a mandatory. My support worker ask for more time to be able to get information and so on. They knew I would be sending off my letter today. Only to get back and find a letter from.
Replies
prob the person you spoke with had the mislead you