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Unexpected dwp call today

sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
I had medical 6th June and they failed me .doin mr which is ready to send off but dwp rang me today asking me future questions who else had this  I contact my lawyer office they should not be doin this  .

Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Without knowing the details and what was asked it's impossible to answer your question. You need to ring the people helping you with this.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    I already did after the call she off at moment i was told against the law them to ring like that 
  • PinPin Member Posts: 139 Pioneering
    Have you appealed and that’s why they’re contacting you? 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    It's not against the law for them to ring you, there must be a reason for them doing this, otherwise they wouldn't have rang. If the MR has been requested over the phone rather then waiting until the letter of request has been sent then it could be to do with that.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • YadnadYadnad Member [under moderation] Posts: 2,856 Member [under moderation]
    Either I am too far down the road as being beyond help as 'old school' or civil servants today don't understand that putting a letter in an envelope and affixing a postage stamp would surprisingly find it's way through my letterbox at home.

    I don't 'text' nor do I use or have a mobile telephone. I expect, rightly or wrongly to receive a written communication. Indeed if I spend the time writing a letter to the DWP I expect a written reply within say 30 days.

    I have never received any communication from the DWP telling me that they have all of my information. And to make matter worse my recent offering from the DWP  was a reply (an acknowledgement only) to a complaint that took three months to be received!
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    My lawyer doin mr she has paperwork  but dwp shouldn't not rang me by law they don't need to do so ask they not got papers yet 
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    I contacted my lawyer they say was  no need to taking legal advise best way. What mr is 4 for someone to do it it takes the stress away yet the dwp phones wanting information was no point as medical failed I doin mr they don't need to ring me.i be ringing my lawyer Monday tell her 
  • BenefitsTrainingCoBenefitsTrainingCo Member Posts: 2,692 Pioneering
    Hi sam12,

    The DWP may want to ask further questions to be satisfied that they have made the right decision. How you answer those questions may help them to change their decision. It's certainly not against the law. It could possibly be a helpful decision maker looking a bit deeper into your claim. I know it seems they are few and far between but they do exist!

    Lee
    The Benefits Training Co:
    Paul Bradley
    Michael Chambers
    Will Hadwen
    Sarah Hayle
    Maria Solomon
    David Stickland
  • YadnadYadnad Member [under moderation] Posts: 2,856 Member [under moderation]
    edited August 2018
    Hi Lee, The use of the telephone in those circumstances is totally wrong in my opinion. It would be totally unfair for a claimant to be put on the spot in trying to explain something of that nature.
    A letter would be more acceptable in that the claimant would have the time to 'engage brain' and then answer the question fully. It takes a special type of person to switch into 'work mode' at that speed.
     If presented with that type of call from the DWP it would be far better if the claimant apologised saying that they would like to get their head together - could you ring back in an hour?
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    My lawyer not be happy about this once u fail the first round of pip them mr is done they should not ring us dwp my lawyer has paper ready to send
    to send to dip. This dwp don't give a damn
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    But they failed me so wasn't there place  to call.i have a lawyer doing my mr she still to ring me.she know more wen she gets msg. I still spoke to dwp. I should win the pip though they know my long standing Health issues. I just got worried thou. Am leaving it up to lawyer 
  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    I know it's stressful Sam but please try to calm down. It's not against the law for DWP to ring you. In fact they do ring people sometimes, even when a claimant is waiting for their Tribunal hearing because it's been known for DWP to offer an award before the hearing takes place. It's rare but it can and does happen.

    I know you're still going through the MR process but DWP can still change the decision at this stage and maybe the call to ask questions was because of this reason.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    Yes it is .ie I had a medical got failed.i doin a mr now they not allowed to ask questions when someone is doin a mr u be told the same. Guess u chose ur way am goin by the law I to tell dwp if they ring am not allowed to answer questions as someone doin my mr. If u ring fightback they tell u same
  • sam12sam12 Member [under moderation] Posts: 1,338 Member [under moderation]
    Well am with a highly professional lawyer .cab and welfare advocate not allowed in court but fightback can .my bf highly professionals to and my soon son in law is a barrister 
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