Should I complain?

JazCo said:

Hi,

I had my assessment yesterday with Atos, and as you could predict, it was emotionless and barely left any room for me to detail my experiences.

My difficulties are severe social anxiety and depression. I had written down with me my notes for each section they would assess me on as I have difficulty expressing complex information or thoughts out loud when feeling anxious.

At the end, we asked to see what she had written and explained that their own booklet that I am entitled to see it or have it described to me. It took me 4 times explaining for her to get what I was saying as she just kept saying I can request the report over the phone etc. When she finally got it, she had to go get a manager who both stood there contesting our request, saying things like "oh we've never done that before, all we have written is exactly what you have said" over and over. I explained I needed to see it because I wanted to make sure I hadn't left anything out as I didn't get to read from my notes because they didn't follow the set structure of questions so I got lost. My partner explained that it is all well and good them saying they write what we say, but we don't know that deffo true. We handed them the booklet with the part highlighted that says we can request this. They still didn't comply, and said if we had asked at the beginning they could have read it out as we went along. My partner said 2the booklet doesn't state that you need to ask at the beginning", I said I didn't know when to ask as you just went straight into the questions without telling me we had even begun and my anxiety meant I didn't feel comfortable interrupting. The manager made jokes saying that maybe we need to update our computers so you can see it from the other side too cause we can't exactly show you what we are typing whilst we type it as it is. 

Honestly, I almost gave up because I was exhausted trying to argue something their company sad I was entitled to, but my partner didn't give up. I said one last time, I want to see what you have written, for my own peace of mind. I want to check the accuracy of what you have written against my own experience. They finally agreed to do it. She again re-iterated it is just what I have said, then when she read out the first sentence, about how I didn't get a taxi there because I didn't feel comfortable with having the baby and the baby seat - It was already wrong. I said, no, I wasn't comfortable because the taxi driver would have been a stranger and with the ADDITION of having the baby it was worse. It wasn't just because of the baby. She then said, yes, I was going to add that in later when writing the report. At the time, we didn't think to say - well you just told us that you wrote everything we said down but have then in the first sentence told me you haven't. She didn't read anything out again. Just what each section was. Which I already knew. 

It sounds petty, theres also small things that I didn't like about the experience, but that was the major one because they wanted to hide their report from us, despite showing them their own booklet saying we can see it, and then, knowing about my severe social anxiety, having cried twice during it already, made me feel humiliated and stupid.
I want to complain more so the DWP know in advance that they missed out information out in the very first section, but refused to read the rest to me so I have little confidence of their accuracy of my condition.

Is this a worth while venture? I dont want to have to appeal to tribunal, so I am trying to make sure that I have the best chance with the MR if it's needed (I have seen advice to ask for a call from the decision maker if you don't agree is this has higher success of it being changed?)

Thanks for reading!