Stairlift not considered.

Hi @julieam

Has an OT actually visited to assess the property and the needs of the disabled person?

It isn't always necessary for a person to take their walking frame into the toilet with them. Often it is more convenient to leave it at the door but this normally requires the installation of handrails and/or toilet frame. However this does need to be properly assessed and often the disabled person coached on how to manage the procedure as safely as possible.

If it really isn't possible for the disabled person to access the downstairs toilet even with adaptation then it shouldn't be counted as a toilet and other plans need to be made.

Personally I'm not a fan of using a stairlift as a person's only means to get to the toilet, especially if there are any 'urgency' issues. Stairlifts are slow and when people are rushing they tend to not be as safety conscious as would be desirable.

If you are not getting the service you need make a formal complaint using their complaints procedure and escalate it as necessary.

Best Wishes

Jean  

so if you don't feel the assessment was fit for purpose and the disabled person has been left unable to access the loo you will need to make a formal complaint.
Good Luck. Do post again if you need further advice
Jean