45 minutes late and counting

Always twisting the situation.... 

Yadnad said:

Tardis said:

yadnad, our last appointment letter said they would arrive between 9 and 11.  So when exactly are they 5 minutes late?   

And the last time I phoned the DWP it took over 45 minutes to get through...

I would be on the phone at 11.05am to the assessing company AND the DWP wanting to know where the hell this individual was. And if it took 45 mins to get through I would make a point of telling them the time it has taken for them to answer the call and asking them to note on the files that you are not happy with all of this messing about and the time you made the call.

I recently worked in a DWP contact centre for two years. I'd just like to say that you are probably wasting your time telling the advisor you're unhappy with call waiting times. They're already aware of how long you've been waiting because they get regular emails if it goes over about 20 mins, asking you to apologise if someone complains. (They have busy periods and times when you are sat twiddling your thumbs doing admin for hours between calls so there's no point putting more resources on phones as it balances out.) If you arent happy with call wait times it gets noted that you are not happy if you ask them to do that but no action is taken for the reason above.

Also if you are on the phone for 45 mins waiting you may miss a call from the assessor or assessment provider explaining why theyre late so it's probably better to call the next day as originally advised.

I noticed on another thread you say something along the lines of assuming peiple are lying because you dealt with the public in your gov job. I would just like to say that as a civil servant I knew colleagues who thought like yourself and I did the opposite. I always gave people the benefit of the doubt and even stood up to team leaders who said things like "99% of claimants are liars". Part of why I left is the attitude of mistrust of people who haven't done anything wrong - those types of personalities can wear you down when you're already ill. We would get evidence of hardship and people would scrutinise it to the point of wasting 3 hours on one letter to try and find some hole the evidence. I found that most people who were like this were obsessed in some way because they had illnesses or debts themselves and thought people were getting something they weren't. Just my opinion.

I totally agree with the original advice of calling tomorrow (today) and hope that you get it sorted OP. I can't imagine the anxiety of waiting in and nobody turning up... it's not on at all!

@Firefly123 hope your son is ok today and yourself ,unless help is need in areas which they need to ask questions to heip people  on here ,no one should have to explain / justife  themselves  unless its in a court of law , police , solicitor