My son is my carer and he had his carers allowance stopped
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SueR
Online Community Member Posts: 4 Listener
I'm just wondering if anyone can help?
My son is my carer and he had his carers allowance stopped because he did not attend an appointment, his fault I know, but he put another claim in on 11/09/18 on line, he left it 7 weeks rang and they said it was with an assessor, he should hear soon, still nothing. He rang 5/12 and was told it had only gone to the assessor the day before. This is his only income. What should he do?
My son is my carer and he had his carers allowance stopped because he did not attend an appointment, his fault I know, but he put another claim in on 11/09/18 on line, he left it 7 weeks rang and they said it was with an assessor, he should hear soon, still nothing. He rang 5/12 and was told it had only gone to the assessor the day before. This is his only income. What should he do?
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Comments
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Hello @SueR Pleased to meet you welcome. Thank you for joining and sharing.
I do not know the answer to your question. A member of our community or team will get in touch to give you some answers.
Understand benefit enquiries are complex and confusing. You have come to the right place for information, guidance and advice.
We are a friendly, supportive community. Care and share.
Please ask if we can advise some one will know.
Please take care.
@thespiceman
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Thank you for your support0
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Hi @SueR I am surprised his benefit has been stopped completely. However, I would advise that he telephones the DWP again and insists on a call back from the benefit centre who is actually processing his claim. This delay in unacceptable and if he does not feel the issue is resolved when he has the call back, then he should register a complaint about the delay. I do not know if he gets only Carers Allowance or whether he has also applied for Income Support or Universal Credit. It would be advisable for him to check if either of these benefits are relevant to him as well. Hope that helps.
Sarah0 -
Hi,Did he claim Income Support as well as the carers allowance? I'd be very surprised if it was the carers allowance that stopped. When a person claims Income support they're sometimes asked to attend their local job centre for a work focused interview. If you don't attend this appointment there's usually a sanction and your benefit is reduced but it doesn't usually stop completely.0
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He only claims carers allowance,0
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This is very strange because he shouldn't have gone to the job centre because of the carers allowance claim. Does he know why he needed to attend this appointment? Does he work and claim carers allowance?As he claims carers allowance for looking after you have you recently be reassessed? This could be the reason why it's stopped.0
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We have just contacted the carers allowance again armed with all your info, we told them we wanted to make an official complaint, they asked if they could ring us back I said yes. One hour later they rang us and said there will be a payment and back payment in the account tomorrow morning. Amazing!
Thank you so much for your help, God bless1 -
SueR,
I'm glad this is all sorted out now.
I hope the payment and back payment turned up as promised!
Will0
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