PIP. Claimed they haven't received renewal

kazzy1
kazzy1 Online Community Member Posts: 31 Connected
in PIP, DLA, ADP and AA
i am panicking. This morning I received a letter saying they were stopping my PIP and going to Claim back payments as they gave not received my PIP renewal. I posted it along with 52 pages of supporting evidence!
Now they are of course closed over Christmas. What can I do? Surely they need to warn you first that they have not received the paperwork by the last date to send it? I got a reminder 2 weeks prior to the date. I s not it on 26th and it had 7 working days for them to receive it. 

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Hi,
    They are open on Monday, you'll need to ring them then. It's impossible for anyone to answer your questions on an internet forum.
  • wilko
    wilko Online Community Member Posts: 2,438 Championing
    Hello and welcome, they may have received it but it can take 14 days to get onto the system so when you phone they have no knowledge of it plus the Christmas mail. A lot of people send their application by recorded delivery and it is signed for I know it extra cost. But there is little you can do till after Christmas or into the new year. The DWP will not notify you if they have or have not received any information from you it’s up to you the claimant to chase things up, it’s time consuming and frustrating. So enjoy Christmas and start phoning DWP on the 27/12/18 if open for advice and update.
  • kazzy1
    kazzy1 Online Community Member Posts: 31 Connected
    Oh it gets better. Yes, they did make an error sending the letter out as they had indeed received the paperwork. 
    Soooo, 2 weeks later no money. I call again. It turns out that someone had mad an error scanning my paperwork and as a result it was logged as unreturned.
    I spoke to a supervisor who apologised and said they would reinstate payments and endeavour to look at my claim as a priority.
    Why oh why do we constantly need to chase and check on these government departments?
  • Yadnad
    Yadnad Posts: 2,884 Championing
    kazzy1 said:
    Oh it gets better. Yes, they did make an error sending the letter out as they had indeed received the paperwork. 
    Soooo, 2 weeks later no money. I call again. It turns out that someone had mad an error scanning my paperwork and as a result it was logged as unreturned.
    I spoke to a supervisor who apologised and said they would reinstate payments and endeavour to look at my claim as a priority.
    Why oh why do we constantly need to chase and check on these government departments?

    I have no idea.

    Because of their inefficiency and inability to have more staff the 'customer' is responsible for chasing everything up?

    Of all of the years that I have had dealings with the Civil Service (Tax Returns, coding notices, ESA, DLA, IIDB claims I have never had the need to do that. So something has gone seriously wrong in the past few years.

    There was a day when you never had the need to retain or ask for proof of posting. It was accepted that what was posted would always arrive within a day or so. In fact using the DWP's own guidance - that when they post anything it is deemed to have been delivered within 48 hours!    

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