They have stopped all my benefits

Hi guys just a quick update so called pip again about my non payment and the money owed. So he said yes there is note on the system of your call Tues and the problem needed to be resolved. I asked right and is it being resolved and he said no it appears noone has done this yet. After taking a deep breath before I just exploded down the phone I asked so do you think someone could actually do this? I am missing a month's money already and an underpayment and I now have my next payment due in days. When am I going to have this? Oh well your next payment is due to be in your bank on this coming Tuesday he says. Yes I know and the rest? I will make a note to get it looked at quickly. I brought up that when I spoke to someone Tuesday I was told 24 hours this would happen and now you saying that no one even looked at it to fix the problem. No sorry he says.
I really don't get how these people sleep at night. They have control of people's lives in their hands and when you confront them with a fault to do with them they drag their heels? It's just a joke. I hope anyone reading this feels slightly better that they are not alone with thier treatment by these people. Don't give up on your fight for justice with them. The more we fight back the more they are going to have to admit there is a big problem with the whole system and do something. If my missing and back payment is not in by Tuesday I will be calling again and will become their brown letter of annoyance. Please stay strong people you can get through this too