Medical report

Wendygreene
Wendygreene Online Community Member Posts: 1 Listener
in Employment and Support Allowance (ESA)
I have been ringing 4 esa report a week now its always busy

Comments

  • wilko
    wilko Online Community Member Posts: 2,438 Championing
    Sometimes you just have to wait, yes it can be an hour or more at least your not paying for the call. I always use my mobile phone just incase I need the bathroom check my emails or read my kindle while waiting but always have my ID and questions to hand. 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Hi,
    I usually ring as soon as they open but even with this you may have to wait quite a while for them to answer.
  • April2018mom
    April2018mom Posts: 2,863 Championing
    Unfortunately there’s no other option. In between work and appointments etc I call to check on things. Definitely ring back tomorrow morning. 
  • zakblood
    zakblood Online Community Member Posts: 415 Empowering
    i took me 3 days on my first try to get someone, then was told the wrong information, then next time 2 days, on my last time i called, got lucky it seems and only took an hour waiting, and was given the correct information, so it's trial and error, and be prepared to wait, too many calling and call centers can be anywhere in the UK, as had one from Scotland tbh as well as others, just another way of making it harder for you, and tbh over the years i've been in the system, it's getting worse not better
  • Chloe_Alumni
    Chloe_Alumni Scope alumni Posts: 10,506 Championing
    Welcome to the community @Wendygreene! I hope you manage to get through soon :) 

    Please do let me know if we can do anything to else to help!

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