Clerical claim that had to be rebuilt

macca1282
Online Community Member Posts: 1 Listener
Hi just a question I've been on esa (support group) since 2009 and two and half yrs ago I moved into supported housing and my money went down with no explanation, with my mental state I was in a bad place and this yr 22 Feb 2019 I put on a new claim in coz I was told I never changed my circumstances but I never received a letter or phone call, but changed everything when I moved into another supported housing, then I was told about my claim being clerical what does that mean?? I'm confused any help please
0
Comments
-
Hi @macca1282
Welcome to the community, I have asked @Joanne_Scope to come and take a look at your question to see if she can shed any light on it for you.
0 -
Hi @macca1282,
A claim is generally clerical because there have been technical issues with putting it on the computer system. It means that it is dealt with by hand. The difficulty with that can be that it is harder for advisers to access when you ring them and it can make things take longer to be dealt with.
Do you have a copy of your latest ESA award letter? It might be worth looking to see if you have a Severe Disability Premium on your award. You can get this if you live alone, have PIP Daily Living or DLA middle or high rate care and no one is claiming Carers Allowance for looking after you.
0
Categories
- All Categories
- 15K Start here and say hello!
- 7.1K Coffee lounge
- 83 Games den
- 1.7K People power
- 114 Announcements and information
- 23.8K Talk about life
- 5.6K Everyday life
- 341 Current affairs
- 2.4K Families and carers
- 861 Education and skills
- 1.9K Work
- 510 Money and bills
- 3.6K Housing and independent living
- 1K Transport and travel
- 875 Relationships
- 254 Sex and intimacy
- 1.5K Mental health and wellbeing
- 2.4K Talk about your impairment
- 859 Rare, invisible, and undiagnosed conditions
- 918 Neurological impairments and pain
- 2.1K Cerebral Palsy Network
- 1.2K Autism and neurodiversity
- 38.8K Talk about your benefits
- 5.9K Employment and Support Allowance (ESA)
- 19.4K PIP, DLA, ADP and AA
- 7.9K Universal Credit (UC)
- 5.5K Benefits and income