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How come some have had payment prior to receiving a letter?

CaddersjCaddersj Member Posts: 4 Listener
edited July 2020 in PIP, DLA and AA
Hi 

I see some people are saying they have received PIP monies in their bank prior to receiving a letter from DWP. How does this work ? Reason I ask is I await PIP after phone assessment and I have not given my bank details so how come some folk have had payment prior to official result? 

Replies

  • steve51steve51 Member Posts: 7,175 Disability Gamechanger
    Hi @Caddersj

    Good Evening & Welcome it’s great to meet you.

    I am one of the Community Champion’s here at Scope.

    Here’s some info for you below for pip.

    https://www.scope.org.uk/advice-and-support/personal-independence-payment-pip/

    Please please let me know if there’s any problems/questions?

    @steve51
  • chiariedschiarieds Community Co-Production Group Posts: 10,197 Disability Gamechanger
    Hi @Caddersj - & welcome to the community. You can ask for a copy of the assessor's report about a week after having your assessment. Ring the PIP enquiry line on 0800 121 4433. The assessor's report will likely give you an indication as to what award you may be given, as the DWP's Decision Maker usually goes with this. You will still have to wait for your decision letter to confirm, however.
    What usually happens is that you get a phone call requesting your bank details, & shortly after this you receive any monies if awarded. Some people do get any awarded money before they actually receive a letter confirming this from the DWP. Hope this helps. :)
  • janer1967janer1967 Member Posts: 12,055 Disability Gamechanger
    Hi and welcome, If I remember correctly you give bank details on your application, I may be wrong.

    When they call it is to check your basnk details are correct and there have been no changes and to check you havent had a hospital stay during the wait time


    Here to help with my experience in hunan resources and employment rights 
  • mikehughescqmikehughescq Member Posts: 7,187 Disability Gamechanger
    Bank details are usually requested as part of the PIP 1 phone call so they no longer have to be recorded on a form. 

    The reason the arrears sometimes beat the letter is simple. The letter is triggered manually once the arrears have been calculated. Getting the letter out is going to be slow when DWP staff are not wiring at all or working from home. On the other hand the banking side of things has been electronic for years and is largely unaffected by the pandemic and staff levels.
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