UC mistake

Viking
Viking Online Community Member Posts: 4 Listener
edited July 2020 in Universal Credit (UC)
I told UC that I was caring for my daughter from Oct 2019. Then my husband was advised by dss to say he also cared for her.  In May he got a payment of £162, we had nothing before that date. Then they said it was a technical error and deleted his care and asked me to redo mine.  I did so. Now we are told i will be paid carers as of August this year.  Nothing for the previous months tho it was their mistake. 

Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi @Viking Welcome to the community great you have joined us, I presume you are wanting some advice about the CA you think you should have had. I will tag in someone who should be able to point you in the right direction @Adrian_Scope
  • steve51
    steve51 Online Community Member Posts: 7,121 Championing
    Hi @Viking

    Welcome it’s great to meet you today.

    I am one of a team of Community Champion’s here at Scope.

    We have got a number of senior members who will be able to offer their help with this.

    Hi @Adrian_Scope @Chloe_Scope

    Can you both meet me with this “Benefit Query”

    Many Thanks.

    @steve51
  • Viking
    Viking Online Community Member Posts: 4 Listener
    Thank you
  • steve51
    steve51 Online Community Member Posts: 7,121 Championing
    Hi @Viking

    No probs my friend.

    @steve51
  • Adrian_Scope
    Adrian_Scope Posts: 11,783 Online Community Programme Lead
    Hello @viking. When you listed yourself as a carer in October 2019, did you do it via the Homepage ^ Report a Change option or as a note on your journal? 

    Have you asked them to look at backdating the carer element to when you first reported it in October 2019?
  • Viking
    Viking Online Community Member Posts: 4 Listener
    It was in my journal.  On the 8th of this month a person on UC help put an entry on my journal saying he was sorting it out and would make sure my entitlement would be from 31st October but then I got another person this week telling me it would only start next month 
  • Adrian_Scope
    Adrian_Scope Posts: 11,783 Online Community Programme Lead
    Hi @Viking. It may be you need to ask them to send it to a decision maker as you reported it in October so it should have applied from then. 
  • Viking
    Viking Online Community Member Posts: 4 Listener
    Thank you, since joining your group i have made enquiries to Citizens Advice and awaiting call back.  I will update any progress as it may help others in similar situatiob

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