UC mistake
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Viking
Community member Posts: 4 Listener
I told UC that I was caring for my daughter from Oct 2019. Then my husband was advised by dss to say he also cared for her. In May he got a payment of £162, we had nothing before that date. Then they said it was a technical error and deleted his care and asked me to redo mine. I did so. Now we are told i will be paid carers as of August this year. Nothing for the previous months tho it was their mistake.
Comments
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Hi @Viking Welcome to the community great you have joined us, I presume you are wanting some advice about the CA you think you should have had. I will tag in someone who should be able to point you in the right direction @Adrian_Scope
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Hi @Viking
Welcome it’s great to meet you today.
I am one of a team of Community Champion’s here at Scope.
We have got a number of senior members who will be able to offer their help with this.
Hi @Adrian_Scope @Chloe_Scope
Can you both meet me with this “Benefit Query”
Many Thanks.
@steve51 -
Thank you
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Hello @viking. When you listed yourself as a carer in October 2019, did you do it via the Homepage ^ Report a Change option or as a note on your journal?
Have you asked them to look at backdating the carer element to when you first reported it in October 2019?Community Manager
Scope -
It was in my journal. On the 8th of this month a person on UC help put an entry on my journal saying he was sorting it out and would make sure my entitlement would be from 31st October but then I got another person this week telling me it would only start next month
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Hi @Viking. It may be you need to ask them to send it to a decision maker as you reported it in October so it should have applied from then.Community Manager
Scope -
Thank you, since joining your group i have made enquiries to Citizens Advice and awaiting call back. I will update any progress as it may help others in similar situatiob
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