Just scored ZERO points despite my condition

I started a pip claim in November, due to the pandemic I haven’t had a face to face appointment with my GP for quite some time but have medication to control my bipolar.
 If I’m honest this just files the teeth of of my depression rather than getting rid of it, I cannot take antidepressants as they make me manic.
 I am also in regular communication with a psychiatric nurse (once a fortnight) and wasn’t taken into account, mainly because it is a new thing I have only been seeing her for a few months as my condition has deteriorated.
 I cannot leave the home alone or answer the door, I basically need support throughout the day. These are things I brought up repeatedly during my phone assessment a few weeks ago. Non of it appeared in the notes made by the assessor not once did she mention I have terrible memory and need reminding to take the meds I’ve been prescribed, or that there are more than a few days out of every month I can’t leave the home.

it feels like my whole condition has been written off as something trivial simple because I am articulate on the phone. A face to face assessment would have made me quiet, I can’t look someone in the eye or I just ignore them as talking to people in person brings on panic attacks.