We phoned ATOS 2 weeks ago and they said I should hear any day now. Is it worth ringing again? — Scope | Disability forum
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We phoned ATOS 2 weeks ago and they said I should hear any day now. Is it worth ringing again?

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tanya2595
tanya2595 Community member Posts: 62 Courageous
edited April 2021 in PIP, DLA, and AA
Hi. My partner phoned independent assessment services who’s doing my assessment for PIP two weeks ago and they said I should be at the top of the list and should be any day now. We still haven’t heard anything and it’s now been 23 weeks since claiming. 

My partner is my appointee so would there be any harm in him phoning them back up today for a update? 

Thank you 
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  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
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    Hi there 

    He can ring but they will probably say the same as last time 

    Lots of people are in the same situation waiting this length of time there are lots of backlogs 
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  • tanya2595
    tanya2595 Community member Posts: 62 Courageous
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    @janer1967 he’s going to give them a call anyway to see if there’s a update or not. 

    Yeah I know there’s loads of backlog from covid and Christmas etc. 
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  • janer1967
    janer1967 Community member Posts: 21,964 Disability Gamechanger
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    OK let us know how you get on 
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  • woodbine
    woodbine Community member Posts: 11,621 Disability Gamechanger
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    @tanya2595 hi, is this for a new claim or a renewal of an existing claim?
    2024 The year of the general election...the time for change is coming 💡

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  • tanya2595
    tanya2595 Community member Posts: 62 Courageous
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    @woodbine it’s a new claim 
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  • woodbine
    woodbine Community member Posts: 11,621 Disability Gamechanger
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    The good news then is that if you get an award it will be backdated.
    2024 The year of the general election...the time for change is coming 💡

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  • andy222
    andy222 Community member Posts: 9 Listener
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    Have you Hurd any news yet as I am waiting same sort of time scales as your self and am in the Same situation 
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  • tanya2595
    tanya2595 Community member Posts: 62 Courageous
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    @andy222 I have not heard anything as of yet my partner is definitely phoning for a update tomorrow so I will let you know the outcome of the update. Hopefully your not waiting too much longer 
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  • wilko
    wilko Community member Posts: 2,458 Disability Gamechanger
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    Your claim may be being assessed by a paper based assessment because of the information and evidence sent with your application. The assessment company is waiting so you can have a face to face assessment which the DWP have announced will start again in May so along site phone assessments some may be called for a face to face assessment.
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  • tanya2595
    tanya2595 Community member Posts: 62 Courageous
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    @wilko I did send enough information in to prove that I can’t leave my house. The last time I went outside was 2 years ago my partner has to do everything. I have agoraphobia of leaving the house along with my ptsd, anxiety and depression. So hopefully they won’t ask for face to face as I won’t be able to attend 
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