UC Statement was always ready on 6th, but it's not here this morning. Anyone else?

james19o6
james19o6 Online Community Member Posts: 172 Contributor
edited July 2021 in Universal Credit (UC)
Good morning guys

I am getting paid on the 12th every month and my statement was always ready on the 6th of the month despite stating it will be ready on the 8th of the month. However, i just checked my statement is not there this morning? Did you guys have the same problem?

Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi there 

    Mine is same date but my statement is there 

    Try again as it may update once they refresh their system 
  • james19o6
    james19o6 Online Community Member Posts: 172 Contributor
    @janer1967

    Okay thank you for your response. I logged in from 6am but still no changes. Do you reckon I shall contact my case manager?
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    The system usually updates round about 9 I think when they start work 

    See what happens if mot there by tomorrow give them call

    Has there been any changed to your claim 
  • james19o6
    james19o6 Online Community Member Posts: 172 Contributor
    Nothing changed atm.
  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    If it states it will normally be ready on 8th there doesn’t seem much point in chasing until the 8th.
  • james19o6
    james19o6 Online Community Member Posts: 172 Contributor
    @janer1967

    My case manager just replied with this: any idea what happend there or just a error
    Hi,
I see that the system has asked me to pay you directly. I will be doing so today and your statement will show up soon on your claim. I'm actioning it right now.
Kind Regards
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    I have heard of this happening before to others 

    For some reason they have to do a manual payment 

    At least it is getting sorted 
  • cazza6565
    cazza6565 Online Community Member Posts: 92 Contributor
    No really an issue if it's meant to be the 8th.
  • james19o6
    james19o6 Online Community Member Posts: 172 Contributor
    cazza6565 said:
    No really an issue if it's meant to be the 8th.
    Well it is an issue as it usually comes at the 6th for the last 2 years. Plus there was a error and issue for that reason my case manager rectified the problem. So it is an issue  @cazza6565

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