IS EDF ALLOWED TO TAKE VAT OFF MY WARM HOME DISCOUNT

charlie79
charlie79 Online Community Member Posts: 351 Empowering
edited July 2021 in Coffee lounge
I originally with Green Energy network. Then out of the blue on a Monday morning they were declared bankrupt without warning to there staff and customers. Ofgem then referred all customers to EDF. 
The referral has been one big headache the company had gone into registration and referral only completed last month. 
My late WHD was then applied in which they have paid £140 and deducted £6.67 VAT, leaving £133.33 is this allowed. I thought WHD was means tested benefit for those on low income or certain benefits. Is VAT allowed to be deducted from your balance by energy company

Comments

  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    edited July 2021
    From experience of getting it for 3 years running, I’ve never had VAT deducted, always had the full amount. 
  • Ross_Alumni
    Ross_Alumni Scope alumni Posts: 7,611 Championing
    Hello @charlie79

    Thanks for your post, and sorry to hear of the inconvenience all this has clearly caused you. 

    I'm not sure of the answer to this myself as I don't have any personal experience in this area, but you might be interested in contacting Scope's new support service for energy related matters. They would be happy to talk through what has happened with you and explore answers.

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