PIP FORM LOST ! My son's PIP has been stopped, as they said I didn't send in the form

pollypocket334
pollypocket334 Online Community Member Posts: 9 Listener
edited July 2021 in PIP, DLA, ADP & AA
Hi , Yesterday I received a letter from DWP stating that my sons PIP is been stopped as I did not send in the form . 
I sent the forms and supporting evidence back in on the 10/06/21 . They w stopped my carers allowance too . 
I received a text from DWP a couple of weeks ago which I ignored as I already sent back the forms . 
It’s my word against theirs now . I  copied everything I sent back to them except the declaration form which was enclosed with the pack . HELP ! ?

Comments

  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Hi there 

    It maybe that they have crossed in the post did you get proof of postage 

    Once the form gets to the mail centre it takes a few weeks before they get scanned onto the system and then they show as recieved 

    Give them a call to get an extension 
  • pollypocket334
    pollypocket334 Online Community Member Posts: 9 Listener
    They already stopped the PIP & Carers allowance now .  They wrote to me to tell me it stopped on the 1st July . Only got the letter yesterday 
  • pollypocket334
    pollypocket334 Online Community Member Posts: 9 Listener
    No I didn’t get proof of postage , wish I had now as that’s my security isn’t it .  They provide free post envelope but fail to mention get proof of postage  
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    All you can do is call them and see what they suggest 
  • pollypocket334
    pollypocket334 Online Community Member Posts: 9 Listener
    I’m ringing them this morning.  Do you think I could speak to a manager ? 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    You can ask to speak to your sons case manager 

    They may not be available though but you can request they call you back 
  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    It may still be sat there waiting to be scanned on. I would ring them and see what they say. 
  • pollypocket334
    pollypocket334 Online Community Member Posts: 9 Listener
    edited July 2021
    All’s good Received and sorted out 
    It’s the postal system that’s at fault here Royal  Mail . Holding up many claims back log.
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    OK let us know how you get on 

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