Worried about your energy bills?

They offer free energy advice to disabled people, helping you to manage your energy needs.  

The service is open to:

• any disabled person or household where 1 or more disabled people live, and when
• those households are in England or Wales

Support with your energy needs

The expert energy advisers can help and talk you through a wide range of topics related to your energy needs, including:

• managing energy debt
• switching tariffs or supplier
• changing your meter
• energy efficiency
• accessing energy benefits, grants and trusts
• contacting or complaining to your supplier
• understanding your gas or electricity bills
• understanding how to use your heating systems

Appointments

You will get a telephone appointment with an energy adviser that will last up to 45 minutes. During this appointment you will get information and advice specific to your needs. Your adviser will arrange any follow up appointments, if needed.

To get the most out of your appointment, please try to give your adviser as much detail as possible. You should have pen and paper for taking notes and the following information easily available:

• your most recent gas or electricity bill
• an up to date meter reading, if possible
• details of any missed payments or arrears
• details of any payment plans agreed with your energy supplier

Personalised action plans

You will also get support through a personalised action plan, setting out steps for you to take to resolve the problem. This may include contacting other services for additional advice and support.

Further support  

You can also look at our online advice and support for help with:

• energy saving tips
• accessing energy benefits, grants and trusts
• switching tariffs or supplier
• understanding how to use your heating controls

If our adviser believes you could be entitled to further benefits or need advice on managing debt not related to energy, they will point you to other services that can help you. 

Apply for energy support now.