Automated system said I would have a payment despite no decision yet

ChrisH90
ChrisH90 Online Community Member Posts: 124 Contributor
edited January 2022 in PIP, DLA, ADP and AA
Hello, So I sent in a MR on the 13th December, I called PIP earlier, Went through security questions via the automated system, National insurance number etc, And without putting me through to someone, It said my Payment will be on the 28th, Bearing in mind I haven’t received a letter with a decision yet, Has this happened to anyone else? Thank you.

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    If you haven't got a PIP award in payment at the moment then usually payment is received before the decision letter. Looks like the MR decision may have changed in your favour.
  • ChrisH90
    ChrisH90 Online Community Member Posts: 124 Contributor
    poppy123456 said:
    If you haven't got a PIP award in payment at the moment then usually payment is received before the decision letter. Looks like the MR decision may have changed in your favour.
    Thank you for you’re reply, And I haven’t received any payment from pip before, The amount in question would be High Rate daily living, As I do not have any Mobility problems.
  • AndrewHall
    AndrewHall Online Community Member Posts: 321 Empowering
    Congratulations.  This prove that if you submit further evidence at MR, you can be successful.
  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    AndrewHall said:
    Congratulations.  This prove that if you submit further evidence at MR, you can be successful.
    Although, if people have evidence that is helpful they should submit it with the PIp2 form why wait? 
  • ChrisH90
    ChrisH90 Online Community Member Posts: 124 Contributor
    MarkM88 said:
    AndrewHall said:
    Congratulations.  This prove that if you submit further evidence at MR, you can be successful.
    Although, if people have evidence that is helpful they should submit it with the PIp2 form why wait? 
    I sent in Four A4 pages of my daily experiences, I guess I’ll just have to wait and see if a payment is received on Friday.
  • AndrewHall
    AndrewHall Online Community Member Posts: 321 Empowering
    MarkM88 said:
    AndrewHall said:
    Congratulations.  This prove that if you submit further evidence at MR, you can be successful.
    Although, if people have evidence that is helpful they should submit it with the PIp2 form why wait? 
    Rubbishing the assessment report is also part of the deal.
  • AndrewHall
    AndrewHall Online Community Member Posts: 321 Empowering
    ChrisH90 said:
    MarkM88 said:
    AndrewHall said:
    Congratulations.  This prove that if you submit further evidence at MR, you can be successful.
    Although, if people have evidence that is helpful they should submit it with the PIp2 form why wait? 
    I sent in Four A4 pages of my daily experiences, I guess I’ll just have to wait and see if a payment is received on Friday.

    I must say I am surprised they are making hasty payment without giving you the opportunity to review the award and the award length and if you would appeal it.
  • MarkM88
    MarkM88 Online Community Member Posts: 3,119 Connected
    AndrewHall said:
    Rubbishing the assessment report is also part of the deal.
    Not everyone has a bad assessment experience, or disagrees with the report, you don’t hear of the many successful first time claims and only the bad online. 

    Pulling the report apart will not get you PIP. 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    AndrewHall said:
    ChrisH90 said:
    MarkM88 said:
    AndrewHall said:
    Congratulations.  This prove that if you submit further evidence at MR, you can be successful.
    Although, if people have evidence that is helpful they should submit it with the PIp2 form why wait? 
    I sent in Four A4 pages of my daily experiences, I guess I’ll just have to wait and see if a payment is received on Friday.

    I must say I am surprised they are making hasty payment without giving you the opportunity to review the award and the award length and if you would appeal it.

    This is the MR stage there the OP will still be able to request the Tribunal if they're not happy with the decision. Any award will continue to be paid while they wait for the Tribunal.
  • calcotti
    calcotti Online Community Member Posts: 10,000 Championing
    AndrewHall said: I must say I am surprised they are making hasty payment without giving you the opportunity to review the award and the award length and if you would appeal it.
    That doesn’t happen for an MR. 
  • ChrisH90
    ChrisH90 Online Community Member Posts: 124 Contributor
    Well it looks like DWP has made a Mistake, I called again today to double check.. And now there saying a Decision has not been made, I did call from a different mobile number yesterday, But when the automated system asked, I typed my D.O.B and my mobile number in, to which it said a payment will be made on Friday, I’m confused and annoyed. That’s an absolute awful mistake to make.
  • ChrisH90
    ChrisH90 Online Community Member Posts: 124 Contributor
    I scored 0 points on my Assessment, That’s why I called back today to double check, To which they said No Decision has been made, But yesterday they said a payment would be made on Friday, I guess it’s back to waiting for a Decision, I’ve been waiting 6 Weeks up to now, Could be a while yet as I’m already aware of waiting times.
  • geemo
    geemo Online Community Member Posts: 3 Listener
    So today I called to change my bank details on my claim, and the automated service says I will be paid £369.60 on the 2nd November,  I spoke to someone and they said no decision has been made and no payment has been issued, but it could be that they are working on it today or late last week, and to wait for text message because of postal strikes. Did you get your payment on the Friday or was there a technical error? Thank you 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,458 Championing
    geemo said:
    So today I called to change my bank details on my claim, and the automated service says I will be paid £369.60 on the 2nd November,  I spoke to someone and they said no decision has been made and no payment has been issued, but it could be that they are working on it today or late last week, and to wait for text message because of postal strikes. Did you get your payment on the Friday or was there a technical error? Thank you 

    You shouldn't take too much notice of the automated payment line because it has been known to give incorrect information. If no decision's been made yet then i don't know how it told you that amount, unless you already have a PIP award in payment.

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