Contacting Scope

Kieran20
Kieran20 Online Community Member Posts: 17 Connected
in Coffee lounge
I’ve just tried contacting scope and got a message ‘sorry we are busy, please call back later’. What happened to the queueing system?

Comments

  • Tori_Scope
    Tori_Scope Scope Posts: 12,471 Championing
    Hi @kieran20!

    Just to check, were you ringing our helpline service? I'd be happy to take a look into this for you :)
  • Kieran20
    Kieran20 Online Community Member Posts: 17 Connected
    Yes
  • Kieran20
    Kieran20 Online Community Member Posts: 17 Connected
    Tori_Scope said:
    Hi @kieran20!

    Just to check, were you ringing our helpline service? I'd be happy to take a look into this for you :)
    Yes 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,471 Championing
    Thanks for confirming @Kieran20 :) I've just passed this onto them so that they can look into it for you. 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,471 Championing
    Hi again @Kieran20 :) They were closed between 1:30pm and 2:30pm for lunch. They play that message so that people aren't waiting too long between those times. I hope that makes sense! If you call outside of those hours, someone should be able to pick up. 
  • Kieran20
    Kieran20 Online Community Member Posts: 17 Connected
    Tori_Scope said:
    Hi again @Kieran20 :) They were closed between 1:30pm and 2:30pm for lunch. They play that message so that people aren't waiting too long between those times. I hope that makes sense! If you call outside of those hours, someone should be able to pick up. 
    The message should really have something saying ‘We are on lunch from 1:30 till 2:30.’. Then people know when to call back. I assumed call back in 10 or 15 mins, not an hour.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,471 Championing
    Thanks for the feedback @Kieran20 :) I'll be sure to pass it on. 

    I hope you were able to get through to them in the end?

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