Capita Unable to record my tel-asses
Options
Comments
-
A little but of an update but to begin with, its rush home from school time switch on the Box and listen to another episode of Jackanory sponsored by Capita
So today i saw a chap i went to school with on his mobility scoot, anyhow we get talking and hes physically a wreck , but to move on , he applied for pip, , was again within 2 months awarded higher level mobility but Zero award for the other part, so he did a MR , same result , ok he filed for the tribunal within a month telephone call or email from them to say they are now handling it and he'd not hear anything more from Capitastory fair enough he thinks i can wait for things to move on,.
So five days later a nice person from Capita rings him and hes a bit like me in this respect (tapes everything) they say yeah um yeah umm well , we've had another look at things, and he says what, thats 3 looks you've had at my details.! , but sorry , please go on, yeah well, we've had a think and what we are prepared to do is award you standard level dla, to which my portly friend chuckles and says Naw your ok , ill take it to tribunal, already sensing Capita has a better reverse gear than his scooter, to which the helpful Capita person says , oh that will take months and months, with a final comment and chuckle my friends says, all the more back award to pay then and finishes the call.
An isolated thing , somehow i doubt it , ok i cant prove it , but heh......!
As for myself my SAR request with DWP is lodged and I await a response.
As an independent reviewer of stories, I'm going to give this one a five stars for content and originality .
0 -
I’m not sure how Capita rang this person because they don’t make decisions. Only a decision maker from DWP can do that.What they could have done was accepted the award, wait for that to be put into payment then request the Tribunal again.0
-
Ah good , you spotted the well planted but obvious error in my post, yeah right lol , no obviously he meant it was DWP that contacted him, well yes he could , but hes not short of a pound or three and he was already in the queue for tribunal prior to phone call, have dwp an extra team that has a remit of, well we are going to lose if it goes to Tribunal , so lets throw people a crumb, some might accept 1st offer?, like a car ins claim, to him and myself that's what it looks like0
-
Jamescasali said:.. have dwp an extra team that has a remit of, well we are going to lose if it goes to Tribunal , so lets throw people a crumb, some might accept 1st offer?,..0
-
No that cant be right DWP being pro active lol , seems very odd, though initial decision a no , the mr a no, then all of a sudden..., but take my point yes he could have taken lower rate and for some that might be a done deal and an attractive option and not go ahead and appeal, it just doesn't sit right with normal folk, take a sanction for UC for eg , there's no " team re looking at it" to see whether its right, or a court generally , ok you're guilty, again that's deal done , no proactiveness to see whether it was right decision, a cynic might think , if it goes to appeal we are going to look daft, and we look daft enough in people eyes anyway, just a point of view....
0 -
Jamescasali said:No that cant be right DWP being pro active lol , seems very odd, though initial decision a no , the mr a no, then all of a sudden..., but take my point yes he could have taken lower rate and for some that might be a done deal and an attractive option and not go ahead and appeal, it just doesn't sit right with normal folk, take a sanction for UC for eg , there's no " team re looking at it" to see whether its right, or a court generally , ok you're guilty, again that's deal done , no proactiveness to see whether it was right decision, a cynic might think , if it goes to appeal we are going to look daft, and we look daft enough in people eyes anyway, just a point of view....
A curious but alas cynical sole, i contacted dwp and was informed indeed as calcotti says there is a team, its called the appeals team, as opposed to the mr team, and the official name for in his words, taking a last look at it after being informed the person is going to tribunal , is called the Lapsed appeal process, now all well and good, but my initial point stands, they've looked at the info TWICE, and now a 3rd time...? however the most telling thing the helpful chap said was (I'm not sure how well known this team and process is , or in fact if its even in the public domain, the issue with all this is, that after a mr decision fails, the person might think, oh that's it then and stop any further action, poor showing in my book from dwp
Anyone/expert any thoughts on this , i just hope if i've highlighted something which should be in big print on the pip web pages but seemingly isn't...! it assists even one person0 -
So hi all , bit more of an update,I had my MR decision back , took less than a week, no improvement in award and a slight reduction in points for mobility section, which infuriated me , anyway onto the tribunal, registered process 6th Aug , online form filled out and sent to them 17th Aug.
But I have another question for the experts if I may about the MR process, what is it for? i mean I know what it is , but from a decision makers pov what is it for, no i'm not being weird, but im after the "exact" reason an MR form is completed
Enjoy the wet Sunday, well it is here0 -
The only reason is because its part of the process for challenging a decision and without that you can't take it to Tribunal.0
-
I'm sorry to hear about your MR result @Jamescasali. Best wishes for the tribunal
Have you accessed any expert support to help you with this?
My understanding is that the MR gives you an opportunity to have your claim looked at again, with any additional evidence you've provided.
It's dry here- I hope the wet weather hasn't ruined any plans for you!
0 -
Just read back through your thread and i thought i read that the decision you had wasn't a possitive outcome for you and i took it from that, that you were happy. Is this Tribunal for yourself or someone else's claim?
0 -
poppy123456 said:Just read back through your thread and i thought i read that the decision you had wasn't a possitive outcome for you and i took it from that, that you were happy. Is this Tribunal for yourself or someone else's claim?Hi Poppy, well it was positive in so much that i was awarded Pip , but it wasnt a positive outcome on the mobility award side of it standard rather than enhanced, its my claim
0 -
@Poppy and @Tori hi you both , well the reason I asked my Q about the MR is that the DMs reasons for what she did not change and how she has read/understood my MR , it felt like I was being further assessed as part of my PIP claim, I say that because of how she quoted words and phrases from it , Now my understanding about an MR isn't that you are being further assessed based on your words, moreso to provide reasons and further documentation not available at the time of the original PIP decision, now I could be totally wrong but i am struggling to find any documentation relating to a MR statement meaning ---"you are being further assessed" would welcome your thoughts on this , meanwhile its flippin raining again lol
If i was a betting person , id say whilst she was a different DM to the original PIP DM , she took my comments personally, i may post the decision at a later date here but id like your thoughts first0 -
You are not being reassessed as such for the MR. Another decision maker takes a look at your claim and all the evidence, including the assessment report and comes to another decision. It’s really as simple as that. Only 27% of MR decisions change.0
-
Hi Poppy, just words and i'm intelligent enough to recognise that, but (as such) seems a bit like , well you are but we wont say you are ...
However as I mentioned the MR dms wording on her decision included the following
You were noted to have good insight and intellect and by reading your very comprehensive MR request when you have been able to pinpoint times and, heres where im laughing ( perceived inaccuracies) , now the perceived inaccuracies as the dm mentions are on the assessors report PA4V3 start time 10.45am, then start time 11.45am with consult time ended time as 12.59 pm with on final page 50 mins consideration/writing up time and time dated as 14.37 pm
I appreciate telling the time can be difficult for some, but to call the above " perceived inaccuracies" well that's stretching it a bit for me.
So placed my appeal, and to be fair , my sarcasm levels were quite high by then, to the point that I said a 12yr could spot the time queries, and with regard to the good insight and intellect , i reminded the DWP that if a solicitor prepares a statement for the police or court on behalf of there client , that prepared statement cannot and does not prove that the client has good intellect or insight, i should mention the MR was prepared with assistance from a friend who may or maynot be a solicitor .
I guess i'm just used to times being accurate, comes from my time as a magistrate reading and hearing evidence from professionals such as police and social workers, but maybe i'm just to darn picky but when things are right they are right, and likewise, when they are blatantly flawed for evidential purposes i get a little , ohhh what's the phrase im after oh yes p***ed off....
Again Id appreciate posters active in this thread to give me there comments on the above0 -
I appreciate you're angry about the report and that's understandable. However, showing your anger to the Tribunal isn't going to help your case and neither is pointing out the errors or inacuracies, especially the time issues you mentioned here. That isn't going to get you the award you think you're entitled to.The Tribunal already know that some assessment reports are flawed, they don't need a claimant to remind them.You need to put all that to one side and concentrate on where and why you think you should have scored those points.Include a couple of real world incidents of exactly what happened the last time you attempted each activity that applies to you. Adding detailed information such as where you were, what exacetly happened, did anyone see it and what the consequences were. You should aim for at least half an A4 side of paper per descriptor that applies.If you did have help from a solicitor then they often have very little benefits knowledge. You'd be better off getting expert advice from an agency near you. Start here. https://advicelocal.uk/
0 -
poppy123456 said:I appreciate you're angry about the report and that's understandable. However, showing your anger to the Tribunal isn't going to help your case and neither is pointing out the errors or inacuracies, especially the time issues you mentioned here. That isn't going to get you the award you think you're entitled to.The Tribunal already know that some assessment reports are flawed, they don't need a claimant to remind them.You need to put all that to one side and concentrate on where and why you think you should have scored those points.Include a couple of real world incidents of exactly what happened the last time you attempted each activity that applies to you. Adding detailed information such as where you were, what exacetly happened, did anyone see it and what the consequences were. You should aim for at least half an A4 side of paper per descriptor that applies.If you did have help from a solicitor then they often have very little benefits knowledge. You'd be better off getting expert advice from an agency near you. Start here. https://advicelocal.uk/
I've already put my appeal in , yes i could send even more information, but statements are statements and evidence is evidence with examples provided as you suggest , but i may.
The Anger as you call it, a mild attack or sarcasm , however the panel is only be too aware isn't aimed at them
Pages and pages of evidence, I'm not entirely convinced even a panel will read IT ALL, before i sign off for the day two points, If it was a criminal court , are inaccuracies about time, given by a police office for evidential purposes important or? highlighting them/questioning them would be the job or a defence or prosecution solicitor so important or? and my colleague who had the same rejection under a different dm , we compared the wording , and low and behold , the phrase copy and paste springs to mind, which we found interesting, time frame his appeal took 5 months so im relaxed about providing further statements , however further medical evidence yes id certainly send that
I know things can be interpreted in different ways, emails being a prime example that's human nature, oh and i am expecting a reply to my foi request Re capita info via the dwp shortly
I've never done a pip appeal before, but after witnessing many a judges head explode when he/she is blatantly being told porkies, Im curious if its a tribunal why its held in a courtroom? average pay of a District Judge about 120k a yr last time i looked and working about 3 days a week vfm?, still courtrooms are a thing of the past , with Barristers striking, Happy days, i presume the Doctor present in the court is appointed as a neutral by HMCTS or?
I dislike the word claimant, even the JCs call people customers these days0 -
You asked for opinions/comments and I gave mine. Some Tribunals maybe held in a court building but thats as far as it goes. You are not on trial and it is not a criminal court.I never once mentioned you should send pages and pages of evidence. What I said was was “a couple” of real world examples. Medical evidence is only useful if it states exactly how your conditions affect you and most doesn’t. Usually it states the basics.I’m not even sure why you’re comparing a statement given to the police with a PIP assessment report or a decision letter. They are not the same. Regardless of the time it took for the assessment, that isn’t going to get a PIP award.I won’t comment any further on your thread but I will wish you good luck with your Tribunal.0
-
poppy123456 said:You asked for opinions/comments and I gave mine. Some Tribunals maybe held in a court building but thats as far as it goes. You are not on trial and it is not a criminal court. (I NEVER SAID I WAS OR IT IS)I never once mentioned you should send pages and pages of evidence.(I NEVER SAID THAT IS WHAT YOUD SAID I SHOULD DO) What I said was was “a couple” of real world examples. Medical evidence is only useful if it states exactly how your conditions affect you and most doesn’t. Usually it states the basics.I’m not even sure why you’re comparing a statement given to the police with a PIP assessment report or a decision letter. They are not the same.(I KNOW YOUR NOT SURE) Regardless of the time it took for the assessment, that isn’t going to get a PIP award.I won’t comment any further on your thread but I will wish you good luck with your Tribunal.
I think that's probably best, i got enough lectures at UNI .
0 -
Such a terrible attitude and quite rude! Capital letters is classed as shouting, please don’t shout because it’s not really needed.1
-
way to touchy Poppy, classed as shouting by who whom? the Capital letter police, why am I rude ? because i questioned your opinion and comments ?, i see , i shall know better next time geez0
This discussion has been closed.
Categories
- All Categories
- 15.3K Start here and say hello!
- 7.2K Coffee lounge
- 87 Games den
- 1.7K People power
- 117 Announcements and information
- 24.2K Talk about life
- 5.8K Everyday life
- 414 Current affairs
- 2.4K Families and carers
- 868 Education and skills
- 1.9K Work
- 526 Money and bills
- 3.6K Housing and independent living
- 1K Transport and travel
- 886 Relationships
- 257 Sex and intimacy
- 1.5K Mental health and wellbeing
- 2.4K Talk about your impairment
- 863 Rare, invisible, and undiagnosed conditions
- 923 Neurological impairments and pain
- 2.1K Cerebral Palsy Network
- 1.2K Autism and neurodiversity
- 39.5K Talk about your benefits
- 6K Employment and Support Allowance (ESA)
- 19.6K PIP, DLA, ADP and AA
- 8.2K Universal Credit (UC)
- 5.7K Benefits and income