Disability Energy support

Middleton
Middleton Online Community Member Posts: 265 Empowering
in Everyday life
Hi

Ive been up since 7.30am, phone on at 8am..Had an app between 8:15am to 9:15am for Disability energy support, and received an email saying they tried to call. But zero MISSED calls on my phone?  Anyone else experienced this? (Not sure what category to put this in)

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  • Middleton
    Middleton Online Community Member Posts: 265 Empowering
    Update:  Just called the line that opens at 11am..Called at 11:05am and it states all of their advisors are busy and then got cut off..  Ive checked and checked and i did not receive a call from them, and now cant seem to get through to them at all, despite calling 4-5mins after their lines open.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    Try ringing again, if you haven't already.
  • Tori_Scope
    Tori_Scope Scope Posts: 12,471 Championing
    I'm sorry to hear this @middleton. I'll get in touch with our DES service to see what may have happened.
  • littleacorn
    littleacorn Online Community Member Posts: 383 Empowering
    Is this the £150 your talking about?
  • poppy123456
    poppy123456 Online Community Member Posts: 64,456 Championing
    littleacorn said:
    Is this the £150 your talking about?
    No. Scope have a disability energy support helpline and this is what the thread is about.

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