Job Centre wasting time

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SamD1985
SamD1985 Online Community Member Posts: 10 Listener
edited August 2022 in Universal Credit (UC)
Hi,

I have been going to Job Centre meetings for the past couple of months. Every time I show up, they promise to set up a meeting with a disability advisor and the work coaches are confused why I am showing up in person when I shouldn’t. Last time, yet another work coach I saw promised to set up a meeting with an advisor but yet a week later with no updates, I am still being invited in person with no advisor meeting and adjustments in place.

what can I do to end this cycle of broken promises?

thanks.

Comments

  • bg844
    bg844 Online Community Member Posts: 3,891 Championing
    Try leaving a note on your journal explaining your frustrations first to see what can be put in place, if you feel you are getting ignored you can put a complaint in:

    https://makeacomplaint.dwp.gov.uk/
  • Tori_Scope
    Tori_Scope Scope Posts: 12,468 Championing
    That sounds really frustrating @SamD1985! 

    Do you feel comfortable leaving a note on your journal?
  • SamD1985
    SamD1985 Online Community Member Posts: 10 Listener
    Tori_Scope said: 

    Do you feel comfortable leaving a note on your journal?
    Thank you for your response. I have left 5 notes since that appointment and also called the helpline where I was told a form would be sent but silence prevails.


  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    Have you reported a medical condition through your account and provided a fit note 

    This will start the work capability process off 

    Your work coach can switch off any meetings bur they don't always 

    Once you have been assessed which takes months if found not fit for work eg lcw you won't need to attend meetings if found lcwra there is additional payment of £354 per month on your uc 
  • SamD1985
    SamD1985 Online Community Member Posts: 10 Listener
    janer1967 said:
    Have you reported a medical condition through your account and provided a fit note 

    This will start the work capability process off 

    Your work coach can switch off any meetings bur they don't always 
    I have done all you mentioned which makes this even more baffling.
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Have you been referred for a work capability assessment? Once this is done you'll receive a letter on your journal and then a few days later you will receive the UC50 form to fill in and return with all your supporting evidence.

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