How long after phone call?

Louxx
Louxx Online Community Member Posts: 13 Listener
in PIP, DLA, ADP and AA
Last week Thursday I had a call from PIP. Person said they were calling on behalf of my case manager. They asked if I was okay to receive a back payment into my account. I said yes. But they couldn’t tell me anything else. When/what rate I was awarded or anything and I haven’t heard anything since. 

Does anyone know how long after that phone call I could expect a decision letter? 

Also I see that people get a text confirming they’ve been awarded PIP but I didn’t/haven’t received a text so a bit worried about that. 

Thank you.  

Comments

  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    If it’s a first time claim then they usually send a text if you’ve been awarded. Once the decision is made and money owed is paid you will receive this in your bank between 3-5 working days. Money is usually received before the decision letter.
  • Louxx
    Louxx Online Community Member Posts: 13 Listener
    Thank you for your reply Poppy. Yes first time claim. On the phone when asking if I’d be ok with a lump back pay - not for a very long timeframe - the woman said I’d been awarded but she didn’t know the award. 

    But I haven’t received a text so I guess payment hasn’t been sent. 
  • Louxx
    Louxx Online Community Member Posts: 13 Listener
    Still no text :(

    however I called the pip number and the automated voice told me my next (first) PIP payment would be on the 6th October for £627.60. Would this mean I’ve been awarded enhanced on both? 

    Will I get my back payment before this date? 
  • bg844
    bg844 Online Community Member Posts: 3,883 Championing
    That is the correct amounts for enhanced/enhanced. The automated payments line can make some mistakes, any back-payments usually don’t show on this so you will have to keep an eye out on your bank account/letter in the post or phone PIP tomorrow and speak to an adviser. Brilliant news should this be correct.
  • Louxx
    Louxx Online Community Member Posts: 13 Listener
    Thank you Bg844. I will try and give them a call tomorrow. Shall I just ask them for an update or when I will get back payment? 
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    You can ask if a decision has been made, if it has they will tell you. The automated payment line has been known not to be the most reliable.

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