How long after phone call?

Louxx

Last week Thursday I had a call from PIP. Person said they were calling on behalf of my case manager. They asked if I was okay to receive a back payment into my account. I said yes. But they couldn’t tell me anything else. When/what rate I was awarded or anything and I haven’t heard anything since. 

Does anyone know how long after that phone call I could expect a decision letter? 

Also I see that people get a text confirming they’ve been awarded PIP but I didn’t/haven’t received a text so a bit worried about that. 

Thank you.  

poppy123456

If it’s a first time claim then they usually send a text if you’ve been awarded. Once the decision is made and money owed is paid you will receive this in your bank between 3-5 working days. Money is usually received before the decision letter.

Louxx

Thank you for your reply Poppy. Yes first time claim. On the phone when asking if I’d be ok with a lump back pay - not for a very long timeframe - the woman said I’d been awarded but she didn’t know the award. 

But I haven’t received a text so I guess payment hasn’t been sent. 

Louxx

Still no text

however I called the pip number and the automated voice told me my next (first) PIP payment would be on the 6th October for £627.60. Would this mean I’ve been awarded enhanced on both? 

Will I get my back payment before this date? 

bg844

That is the correct amounts for enhanced/enhanced. The automated payments line can make some mistakes, any back-payments usually don’t show on this so you will have to keep an eye out on your bank account/letter in the post or phone PIP tomorrow and speak to an adviser. Brilliant news should this be correct.

Louxx

Thank you Bg844. I will try and give them a call tomorrow. Shall I just ask them for an update or when I will get back payment? 

poppy123456

You can ask if a decision has been made, if it has they will tell you. The automated payment line has been known not to be the most reliable.