Out of interest...

Adrian_Scope
Adrian_Scope Posts: 14,323 Online Community Programme Lead
in Coffee lounge
Do you ever browse through the unanswered posts on the community?

I'd be really interested in knowing the reasons why or why not (even if it's as simple as you not knowing the tag exists).

Comments

  • SueHeath
    SueHeath Online Community Member Posts: 12,388 Championing
    I have @Adrian_Scope mainly if i can't remember seeing the post 
  • chiarieds
    chiarieds Online Community Member Posts: 17,408 Championing
    Personally, I don't look at the 'unanswered' posts as previously I've found many tagged thus when in fact the query had already been answered by a member. Perhaps the 'unanswered' tag could be removed if this has happened. I tend to look through the recent discussions which I'm doing now to catch up as I haven't been on the community much due to doing so much in my 'new' garden.
  • bg844
    bg844 Online Community Member Posts: 3,928 Championing
    Great to see you back @chiarieds I also agree. Very difficult to work out who needs help etc.
  • Oxonlady
    Oxonlady Scope Member Posts: 563 Pioneering
    Hi @Adrian_Scope, are you saying that some posts are actually marked "unanswered"? I've never noticed this. I sometimes reply to posts that I get notified about but mostly I'm too fatigued or in pain to participate in many threads. 
  • janer1967
    janer1967 Online Community Member Posts: 21,922 Championing
    I don't often look noticed sdmin and yourself have answered a few today maybe something admin and volunteer hosts and zevusers should take up 

    Like others I did used to check but most seemed to have had a response they heed moving once resolved 
  • Adrian_Scope
    Adrian_Scope Posts: 14,323 Online Community Programme Lead
    chiarieds said:
    Personally, I don't look at the 'unanswered' posts as previously I've found many tagged thus when in fact the query had already been answered by a member. Perhaps the 'unanswered' tag could be removed if this has happened. I tend to look through the recent discussions which I'm doing now to catch up as I haven't been on the community much due to doing so much in my 'new' garden.
    How is the garden looking @chiarieds? Almost finished?

    The team do try and remove them as quickly as possible, but you're right - for a variety of reasons, they've stacked up quite a bit in the past. 
  • Adrian_Scope
    Adrian_Scope Posts: 14,323 Online Community Programme Lead
    Oxonlady said:
    Hi @Adrian_Scope, are you saying that some posts are actually marked "unanswered"? I've never noticed this. I sometimes reply to posts that I get notified about but mostly I'm too fatigued or in pain to participate in many threads. 
    That's right - there are little tags attached to many discussions which help us further categorise the community, one of which is unanswered.

    I know the team use these to filter the sorts of conversations we're seeing on the community, but I wondered if any of our members use them as well.
  • chiarieds
    chiarieds Online Community Member Posts: 17,408 Championing
    Eventually finished the garden just this morning @Adrian_Scope & I'm very pleased with it, thank you.
  • Sandy_123
    Sandy_123 Scope Member Posts: 63,128 Championing
    Hi ya Adrian, I used to look in unanswered section, but like most have already mentioned, they were always responded to. 
  • Adrian_Scope
    Adrian_Scope Posts: 14,323 Online Community Programme Lead
    Thank you all for the feedback, it's really helpful to us. 
  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,751 Championing
    Nope.  Didn't know it existed in fairness, but I always just click 'Recent Discussions' to see the newest posts.  
  • L_Volunteer
    L_Volunteer Community Volunteer Adviser, Scope Member Posts: 7,921 Championing
    Sometimes I check it and read the threads. They tend to be threads beyond my level of expertise though  :p

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