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danrhys1994
danrhys1994 Online Community Member Posts: 10 Listener
in PIP, DLA, ADP and AA
Hello all, just looking for some advice. I received a text yesterday at 8am saying I’ve been awarded PIP and had to wait for a letter, scrolling through some forums and it says I shall be back paid within 3-5 working days but I’ve just phoned he help line and says my next payment is sometime in December for only the standard allowance, can anyone give me some clearance? Is that just when my next payment is due and I will receive back pay this week? Thank you in advance

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    edited November 2022
    The automated payment line doesn't give any information about any money they may owe you. Once payment was sent it takes 3-15 working days to go into your bank.
    When you receive your decision letter it will give information about your award and when to expect further payments.
  • danrhys1994
    danrhys1994 Online Community Member Posts: 10 Listener
    poppy123456 said:
    The automated payment line doesn't give any information about any money they may owe you. Once payment was sent it takes 3-15 working days to go into your bank.
    When you receive your decision letter it will give information about your award and when to expect further payments.
    Thank you, I’ve finally just got through to a customer advisor and been made aware I’ll receive my back pay on Thursday. 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,468 Championing
    Welcome to the community @danrhys1994 :) Thank you for joining us! It sounds as though you made some progress yesterday, which is great.

    How have you found the PIP process so far?
  • danrhys1994
    danrhys1994 Online Community Member Posts: 10 Listener
    Tori_Scope said:
    Welcome to the community @danrhys1994 :) Thank you for joining us! It sounds as though you made some progress yesterday, which is great.

    How have you found the PIP process so far?
    Thank you! And it’s fine, I think the vague answers are the most frustrating part but I’m getting somewhere 
  • Tori_Scope
    Tori_Scope Scope Posts: 12,468 Championing
    Yes, many people find that frustrating @danrhys1994 :( I'm glad it hasn't been too bad for you so far though :) 

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